Ebru Cinci
@ebrucinci
I am a CX and logistics specialist driving customer satisfaction and operational efficiency across crypto and 3PL/4PL.
TurkeyWhat I'm looking for
I am a Customer Experience & Logistics Specialist with 8+ years of experience across customer support, client relations, and supply chain operations, including crypto/Web3 support and 3PL/4PL logistics. I have led global accounts, optimized service processes, and am proficient with Salesforce, Zendesk, and Freshdesk to improve KPIs and retention.
I launched and managed a digital/e-commerce venture and delivered logistics programs at Maersk, overseeing implementations, training, and three global teams while avoiding $100K+ in demurrage/detention and improving customer satisfaction by 14%. I seek remote or contract opportunities where I can apply CX, operations, and program management expertise to drive measurable results.
Experience
Work history, roles, and key accomplishments
Founder
Self-Initiated Project
Jan 2023 - Feb 2025 (2 years 1 month)
Launched and managed a digital e-commerce jewelry and design business, overseeing business development, marketing campaigns, and customer engagement to drive sales and retention.
MAClient Program Manager
Maersk
Oct 2022 - May 2023 (7 months)
Rolled out a new 4PL logistics service for a key global customer, managing implementation, liaising with senior management and IT, and coordinating three global teams across Europe, the Americas, and Asia.
BLSupported wallet users with transactions, KYC, and trading issues while ensuring KYC/AML compliance and escalating security concerns to protect user assets.
Europe Control Tower Coordinator
Maersk
Aug 2021 - Oct 2022 (1 year 2 months)
Managed a centralized customer service control tower for Adidas and Levi’s, overseeing 3PL logistics and avoiding demurrage/detention costs exceeding $100,000.
MACustomer Experience Partner
Maersk
May 2019 - Aug 2021 (2 years 3 months)
Delivered end-to-end ocean shipment solutions for global customers, improving customer satisfaction KPIs by 14% and enhancing client retention.
Education
Degrees, certifications, and relevant coursework
IDRAC Business School
International Marketing
2015 -
Completed an international marketing exchange program at IDRAC Business School in France during January to June 2015.
DUDokuz Eylül University
International Business and Trade
2011 - 2016
Studied International Business and Trade at Dokuz Eylül University from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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