Open to opportunities

Serhan Diren

@serhandiren

I manage international shipments, customs processes, logistics operations,CRM and customer delivery operations for both B2B B2C and E-Commerce.

Turkey

Message

What I'm looking for

I'm looking for a role where I can manage international logistics and e-commerce operations, solve delivery and customs challenges, and provide high-quality customer service in a fast-paced global environment.

I've managed end-to-end e-commerce operations for Moda Hut Designs, coordinating pickups, deliveries, cargo providers, and customers worldwide through final delivery.

Previously at TNT Express, I supported major accounts across import/export shipments, collection coordination, customs paperwork, tracking, special deliveries, and time-critical exhibition shipments. I also worked at FedEx as an inbound tracking agent, assisting customers with delayed, damaged, lost, and problematic international shipments.

With over 15 years in international transportation, e-commerce logistics, and customer relations, I focus on resolving operational issues while maintaining service quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

International Logistics and Operations Coordinator

Moda Hut Designs Inc.

May 2019 - May 2026 (7 years)

Handled operational processes for a New Jersey-based e-commerce company, supervising pick-ups/deliveries and all other logistic services. Maintained communication with customers and cargo/logistics companies to resolve issues until delivery completion.

Logistics Operations Supervision Problem Solving

Audio Engineer

SAE Institute

Jan 2015 - Dec 2017 (2 years 11 months)

Completed an Audio Engineering program at SAE Istanbul, an Australian-based university/college with a diverse student body across multiple creative disciplines.

Audio Engineering Sound Design Music Production

Customer Service Major Accounts Senior Specialist

TNT Express

May 2009 - Apr 2015 (5 years 11 months)

Tracked and traced shipments for major account customers, organized collections of import/export shipments, and contacted service providers for pick-up requests. Prepared paperwork for export/import shipments and communicated with customs offices for special contents.

Customer Service Import Export Trackings Traces Documentation Customs Compliance

Customer Service Consultant

XPS Express Parcel Service

Jan 2003 - Dec 2005 (2 years 11 months)

Customer Service Import Export Trackings Traces Documentation Customs Compliance

Call Center Specialist - Inbound Tracking Agent

FedEx

Jan 2001 - Dec 2003 (2 years 11 months)

Handled incoming calls for pick-up service, package tracking, and information for FedEx Express. Worked as an Inbound Trace Agent, assisting customers with broken, damaged, missorted, delayed, lost, and problematic shipments internationally.

Customer Service Call Center Trackings Problem Solving