ECEbony Cuthbertson
@ebonycuthbertson
Customer service professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 10 years of experience in various roles, including pharmaceutical delivery, in-home sales, and sewing machine operation. My strong communication skills and attention to detail have enabled me to build lasting relationships with clients, healthcare professionals, and coworkers. I pride myself on being highly adaptable and a team player, consistently maintaining compliance and meeting goals while delivering top-tier service.
In my current role as a Cell Lead at APTAR, I supervise daily operations and lead a team in manufacturing processes. I am responsible for training employees in machine use and safety procedures, ensuring accurate paperwork, and managing inventory. My previous experience as a Pharmaceutical Delivery Driver at CAPSULE allowed me to foster strong relationships with healthcare providers while maintaining HIPAA compliance. I am passionate about continuous professional development and always eager to learn new skills to enhance my career.
Experience
Work history, roles, and key accomplishments
Cell Lead
Aptar
Jul 2024 - Present (11 months)
Supervised daily operations and led a team in manufacturing processes. Trained employees in machine use and safety procedures, ensuring accurate paperwork, order tracking, and labeling. Managed inventory and inspected part quality to meet company standards.
Pharmaceutical Delivery Driver
Capsule
Dec 2023 - Jul 2024 (7 months)
Delivered medications to patients while maintaining HIPAA compliance and product integrity. Fostered strong relationships with healthcare providers and clients, tracking delivery metrics and reporting performance for continuous improvement. Maintained a clean, organized, and professional delivery vehicle.
In-Home Sales Representative
Rainbow SRX
Oct 2020 - Mar 2024 (3 years 5 months)
Conducted in-home product demonstrations to drive sales and educate clients. Built client relationships leading to repeat business and referrals, and provided market feedback to optimize sales strategies. Trained new sales team members and collaborated on promotional campaigns.
Waitress
Crafty Crab
Jul 2020 - Dec 2023 (3 years 5 months)
Delivered exceptional service in a fast-paced dining environment, providing menu recommendations and addressing customer needs. Collaborated with kitchen staff to ensure accurate, timely order delivery. Maintained a welcoming and customer-focused atmosphere.
Sewing Machine Operator
Southern Furniture Hardware
Jun 2018 - Jul 2020 (2 years 1 month)
Operated industrial sewing machines to meet production targets. Inspected products to ensure quality standards were met, and assisted in training new team members and improving workflow efficiency.
Sewing Machine Operator
Interstate Foam and Supply
Jan 2014 - Jun 2018 (4 years 5 months)
Supported the production of high-quality furniture through expert stitching. Implemented different sewing techniques to improve efficiency and product durability, while maintaining clean, safe, and organized work areas.
Education
Degrees, certifications, and relevant coursework
Bandys High School
High School Diploma, General Studies
Completed high school education, graduating in May 2004. Developed foundational academic skills and prepared for further professional endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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