Open to opportunities

Ebony Cuthbertson

@ebonycuthbertson

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Customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated customer service professional with over 10 years of experience in various roles, including pharmaceutical delivery, in-home sales, and sewing machine operation. My strong communication skills and attention to detail have enabled me to build lasting relationships with clients, healthcare professionals, and coworkers. I pride myself on being highly adaptable and a team player, consistently maintaining compliance and meeting goals while delivering top-tier service.

In my current role as a Cell Lead at APTAR, I supervise daily operations and lead a team in manufacturing processes. I am responsible for training employees in machine use and safety procedures, ensuring accurate paperwork, and managing inventory. My previous experience as a Pharmaceutical Delivery Driver at CAPSULE allowed me to foster strong relationships with healthcare providers while maintaining HIPAA compliance. I am passionate about continuous professional development and always eager to learn new skills to enhance my career.

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Experience

Work history, roles, and key accomplishments

Current

Cell Lead

Current

Aptar

Jul 2024 - Present (1 year 4 months)

Supervised daily operations and led a team in manufacturing processes. Trained employees in machine use and safety procedures, ensuring accurate paperwork, order tracking, and labeling. Managed inventory and inspected part quality to meet company standards.

Team Leadership Inventory Management Quality Control Documentation

Pharmaceutical Delivery Driver

Capsule

Dec 2023 - Jul 2024 (7 months)

Delivered medications to patients while maintaining HIPAA compliance and product integrity. Fostered strong relationships with healthcare providers and clients, tracking delivery metrics and reporting performance for continuous improvement. Maintained a clean, organized, and professional delivery vehicle.

HIPAA Logistics Performance Tracking

In-Home Sales Representative

Rainbow SRX

Oct 2020 - Mar 2024 (3 years 5 months)

Conducted in-home product demonstrations to drive sales and educate clients. Built client relationships leading to repeat business and referrals, and provided market feedback to optimize sales strategies. Trained new sales team members and collaborated on promotional campaigns.

In Home Sales Product Demonstrations Client Relationship Management

Waitress

Crafty Crab

Jul 2020 - Dec 2023 (3 years 5 months)

Delivered exceptional service in a fast-paced dining environment, providing menu recommendations and addressing customer needs. Collaborated with kitchen staff to ensure accurate, timely order delivery. Maintained a welcoming and customer-focused atmosphere.

Customer Service Order Management Team Collaboration

Sewing Machine Operator

Southern Furniture Hardware

Jun 2018 - Jul 2020 (2 years 1 month)

Operated industrial sewing machines to meet production targets. Inspected products to ensure quality standards were met, and assisted in training new team members and improving workflow efficiency.

Industrial Sewing Training Manufacturing

Sewing Machine Operator

Interstate Foam and Supply

Jan 2014 - Jun 2018 (4 years 5 months)

Supported the production of high-quality furniture through expert stitching. Implemented different sewing techniques to improve efficiency and product durability, while maintaining clean, safe, and organized work areas.

Sewing Techniques Furniture Production Quality Stitching