Open to opportunities

Ebenezer Appiah

@ebenezerappiah

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Results-driven HR professional building compliant, high-performing teams and better customer experiences.

Ghana

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What I'm looking for

I’m looking for a human resources role where I can drive compliant, people-first operations, strengthen training and onboarding, and improve performance through clear reporting and fair policy application in a collaborative team.

I oversee well-organized, efficient human resource activities and operations by balancing organizational targets with compliance, employee demands, and customer satisfaction. I’m results-driven and focused on maximizing resource utilization while improving collaboration and consensus across different company environments.

For 2+ years, I’ve delivered positive human resources outcomes through workforce planning, sourcing top-quality applicants for critical roles, and supporting employee growth through training and onboarding. I’ve handled HR disciplinary policies, facilitated employee relations, supported benefits administration and performance management, and coordinated new hire onboarding with background and reference checks.

Beyond traditional HR work, I’ve strengthened stakeholder alignment through roles like Assistant Human Resources Officer and Country Representative—liaising with government and regulatory bodies, ensuring compliance, and representing organizations in national and regional forums. I bring an articulate, negotiator mindset, strong reporting and record-keeping, and a forward-thinking approach to help teams perform and businesses grow.

Experience

Work history, roles, and key accomplishments

Current

Country Representative

Current

Jospong International Business

Oct 2025 - Present (8 months)

Identify and pursue business opportunities and build local client relationships to expand the Jospong Group’s presence in Liberia. Liaise with government agencies and stakeholders to ensure compliance, provide updates to HQ, and represent the Group at national and regional forums.

Business Development Stakeholder Management & Compliance Client Relationship Management Strategic Partnerships Market Research Reporting Negotiation

Branch Operation Officer

Zoomlion Domestic Services Limited

Jan 2025 - Sep 2025 (8 months)

Managed district-level branch operations by supervising drivers and janitors, preparing weekly activity reports, and driving strategies to improve staff and customer retention. Monitored client accounts, conducted field/site visits, and ensured operational performance for household and corporate clients.

Operations Management Team Supervision Process Improvement Customer Retention Performance Monitoring

Branch Operation Officer

Zoomlion Private Services Limited

May 2024 - Dec 2024 (7 months)

Supported five-community branch operations by monitoring client accounts and coordinating materials/PPE needs with the Branch Manager. Managed service payments against invoices, promoted service products to drive sales growth, and ensured clients used approved payment technology, while producing monthly activity reports.

Operations Management Client service management Sales Enablement Territory Management technology adoption Safety Compliance

HR Volunteer (Training)

Zoomlion Private Services Limited

Oct 2023 - Dec 2024 (1 year 2 months)

Educated employees on HR disciplinary policies and company manuals and served as a link between lower-level and top-level management. Supported HR-related customer service duties in branch operations.

Disciplinary Customer Service Support Team Collaboration Training Delivery

Acting Customer Service Officer

Zoomlion Company Ltd.

Jan 2024 - Apr 2024 (3 months)

Provided customer advice and sold company products/services, handling high volumes of inbound and outbound calls. Acted as the voice of the customer, managed customer complaints by routing and following up with responsible officers, and supported initiatives to reduce complaints and improve customer interactions.

Customer Service Sales Support Relationship Building Complaint Management Process Improvement Communication

Assistant Human Resources Officer

Effia-Kwesimintsim Municipal Assembly

Nov 2022 - Sep 2023 (10 months)

Supervised job interviews and conducted exit surveys to support compliance with HR best practices. Supported employee disputes and disciplinary actions, coordinated onboarding and checks, and facilitated employee relations, benefits administration, and performance management.

Interview Coordination Employee Relations Disciplinary Onboarding coordination Performance Management Records Management Background Checks Benefits Administration

Human Resources Intern

Effia-Kwesimintsim Municipal Assembly

Oct 2021 - Dec 2021 (2 months)

Conducted new-hire orientation by verifying paperwork completion and recording information in the HR database. Administered compensation/benefits/performance systems support and created personnel action forms for hires, terminations, and title changes.

Personnel Records Benefit Support & Compliance

Verification Officer

Electoral Commission of Ghana

Dec 2023 - Present (2 years 6 months)

Ensured a free, fair, and smooth voter verification process in the assigned area to support Assembly Member elections. Verified voters to enable them to proceed to vote according to the process requirements.

Voter Verification & Compliance Attention To Detail Customer Facing Support