Dorcas Gyimah
@dorcasgyimah
Results-driven HR professional with expertise in employee engagement.
GhanaWhat I'm looking for
I am a results-driven HR professional with a strong background in HR operations and employee engagement. My experience at Sanlam Allianz General Insurance Ghana has equipped me with the skills to manage HR administrative functions effectively, ensuring compliance and enhancing employee satisfaction. I am passionate about fostering a positive workplace culture and optimizing HR operations to drive organizational success.
Throughout my career, I have successfully designed and implemented various employee experience initiatives, such as the Employee Welcome Box and HR Buddy Program, which have significantly improved onboarding experiences and new hire engagement. My finance background allows me to leverage data-driven decisions in HR, ensuring that our processes align with business goals while maintaining high employee morale and participation.
Experience
Work history, roles, and key accomplishments
HR Operations/ Employee Experience Officer
Sanlam Allianz General Insurance Ghana LTD
Jul 2024 - Present (11 months)
Responsible for managing HR administrative functions, developing job descriptions, and enhancing employee engagement through innovative programs. Successfully implemented onboarding initiatives and ensured compliance with health and safety regulations, achieving 100% compliance in audits.
Finance Officer
Allianz Insurance Company Ghana Limited
Jun 2021 - Jun 2024 (3 years)
Managed financial transactions and reconciliations, ensuring compliance with IFRS standards. Improved customer satisfaction through efficient claims processing and generated financial reports to support management decisions.
Cashier
N/A
May 2020 - Jun 2021 (1 year 1 month)
Reconciled cash drawers and processed premium collections, ensuring accurate financial updates. Conducted fraud detection analysis and provided excellent customer service.
Customer Service Officer (National Service)
Société Générale Ghana
Sep 2018 - Aug 2019 (11 months)
Provided customer support and managed sales figures as a Digital Champion. Improved operational efficiency through effective filing and client relationship management.
Education
Degrees, certifications, and relevant coursework
HR Certification Centre
Professional in Human Resources International, Human Resources
2024 -
Currently pursuing a Professional in Human Resources International (PHRI) certification to enhance HR expertise and professional development.
Chartered Institute of Human Resource Management Practitioners
Associate Member, Human Resources
2019 - 2023
Achieved Associate Membership, gaining knowledge in human resource management practices and principles.
UAUniversity of Professional Studies Accra
Bachelor of Business Administration, Business Administration
2014 - 2018
Completed a Bachelor of Business Administration, focusing on business principles and practices, preparing for a career in various business sectors.
Availability
Location
GhanaAuthorized to work in
Job categories
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