Open to opportunities

Diana Acquah-Haynes

@dianaacquah-haynes

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HR professional focused on talent acquisition, employee experience, and people analytics.

Ghana

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What I'm looking for

I seek a people-focused HR role where I can apply talent acquisition, employee experience, and data-driven HR practices to improve retention and organizational performance.

I am an HR professional with hands-on experience in talent acquisition, office administration, employee engagement, payroll management, and employer branding across corporate and manufacturing environments. I combine empathetic leadership with policy development to improve employee experience and operational efficiency.

My work includes designing onboarding and background-check processes, implementing engagement initiatives, managing payroll and benefits compliance, and creating procurement and inventory systems that reduce costs and streamline operations. I have delivered measurable improvements in recruitment, retention, and service delivery.

I am building skills in people management and data analysis to provide insight-driven HR solutions, promote positive workplace culture, and support organizational resilience and growth.

Experience

Work history, roles, and key accomplishments

Current

HR Officer

Current

Pistis Ghana Limited

Nov 2024 - Present (1 year 4 months)

Improves employee experience and dispute resolution through policy, mentoring, and engagement programs; manages payroll, benefits compliance, and employer branding to enhance recruitment and retention.

Employee Relations Payroll Management Onboarding Employee Engagement Performance Management Employer Branding HR Policy

Customer Service Assistant

Universal Merchant Bank

Jul 2024 - Oct 2024 (3 months)

Handled customer inquiries and complaints via telephone and in-person, routed customers to appropriate support channels, and maintained visitor reception to ensure satisfactory service.

Customer Service Complaint Resolution Communication Service Delivery

HR - Talent Acquisition

GBFoods Ghana Ltd

Jul 2021 - Dec 2023 (2 years 5 months)

Led talent acquisition and employer branding initiatives, streamlined interview scheduling and background checks, and improved onboarding and employee engagement through targeted events and collaboration with operations.

Talent Acquisition Employer Branding Onboarding Background Checks Recruitment coordination Employee Engagement

Assistant Office Administrator

H2 Solutions Africa Limited

Feb 2020 - Jul 2021 (1 year 5 months)

Managed administrative operations including meetings, record-keeping, client quotations, and payment routines to improve office efficiency and client servicing.

Office Administration Records Management Meeting Coordination Reception Administrative Operations

Digital Ambassador / Client Service Executive

Standard Chartered Bank

Sep 2018 - Aug 2019 (11 months)

Promoted digital account opening and improved client service operations, increasing account openings and deposits by ~10% and streamlining transaction and document processing to boost branch efficiency.

Digital Banking Client Services Process Improvement Transaction Processing Customer Onboarding Relationship Management