Open to opportunities

lotus sekgobela

@lotussekgobela

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Organized administrative professional skilled in client relations, operations support, and branding coordination.

South Africa

Message

What I'm looking for

I seek a role where I can support operations and client accounts, contribute to branding projects, and grow in a collaborative, process-driven team.

I am an organized, detail-oriented administrative and branding account coordinator with experience managing client accounts, coordinating branding projects, and supporting office operations. I excel at project management, client communication, vendor coordination, inventory tracking, and ensuring brand compliance while producing reports and proposals.

I previously worked in customer relations and operations roles where I trained and mentored staff, supported team leaders as 2IC, handled HR and administrative duties, and maintained service standards across fast-paced BPO and consulting environments. I bring reliable problem-solving, strong interpersonal skills, and a track record of supporting smooth business operations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Office Beacon

Apr 2025 - Present (5 months)

Manage client accounts and coordinate branding projects while supporting office operations, improving project tracking and ensuring brand compliance across deliverables.

Client Communication Project Management Branding Coordination Report Preparation Proposal Development Administrative Support

Administrative Officer

VIM Consulting

Feb 2025 - Apr 2025 (2 months)

Served as first point of contact and coordinated office activities, handled HR duties, organized records and prepared reports to support smooth business operations.

Office Administration Correspondence Management Record keeping Report Preparation Problem Solving

Customer Relations Advisor

Webhelp

Jan 2019 - Jan 2024 (5 years)

Managed client communications and coordinated cross-functional teams to ensure timely service delivery, trained and mentored staff, and upheld compliance and service standards.

Customer Service Client Communication Team Coordination Mentoring Reporting Compliance Escalation Management

Sales Retail Associate

Shop Direct

Aug 2016 - Dec 2018 (2 years 4 months)

Assisted customers with product selection and drove sales while maintaining store presentation, processing transactions and supporting daily retail operations.

Sales Customer Service Merchandising Stock Management Product Knowledge