Earl Alferez
@earlalferez
IT consultant specializing in systems implementation, troubleshooting, and policy-aligned content moderation.
PhilippinesWhat I'm looking for
I am an IT consultant with a background in content moderation and social media analysis, focused on aligning technology with business needs. I transitioned from evaluating user-generated content to validating and implementing enterprise software solutions.
At Azpired I performed configuration, testing, and validation to ensure applications met end-user requirements and business expectations. I provide technical support through troubleshooting, remote control, and workstation setup to minimize deployment issues.
My prior role at Wipro and current moderation work at Alorica sharpened my attention to detail, critical thinking, and ability to assess content against policies and legal requirements. I collaborate with internal teams to escalate complex cases and improve processes.
I seek a long-term role in a stable environment where I can grow professionally, contribute reliable technical support and system implementations, and help organizations maintain compliant, user-focused platforms.
Experience
Work history, roles, and key accomplishments
ALMonitored and evaluated user-generated content to ensure alignment with community standards and legal requirements, escalated complex cases, and contributed feedback to improve moderation processes.
IT Consultant
Azpired
Jan 2023 - Jan 2024 (1 year)
Validated and configured Oracle-based applications, conducted testing to ensure functionality met client business requirements, and provided technical support and workstation setup to end users.
WLReviewed and analyzed user profiles, videos, and text content to ensure compliance with platform policies and prevent offensive material from reaching users, improving moderation accuracy and safety.
Education
Degrees, certifications, and relevant coursework
Sibonga Community College
Bachelor of Science in Information Technology, Information Technology
2014 - 2018
Completed a Bachelor of Science in Information Technology program covering systems, programming, and IT fundamentals.
Sibonga National High School
High School Diploma, Secondary Education (Special Science)
2010 - 2014
Completed secondary education in the Special Science Class program with focus on advanced science subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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