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Eamonn Kennedy

@eamonnkennedy

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Customer support and technical support at EK Electrical, resolving electrical faults and managing client operations.

Argentina

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What I'm looking for

I’m seeking a remote Customer Support or Technical Support role where I can apply my problem-solving capabilities and experience supporting customers.

At EK Electrical, I built and managed an electrical service business, guiding customers from their first inquiry through evaluation, quotations, scheduling, and project delivery.

I was the sole point of contact across phone, email, and WhatsApp. I explained electrical and safety diagnostics in accessible language, investigated faults, and took ownership of client concerns.

As a Technical Specialist & Electrician in the electrical industry, I delivered technical service to homeowners, commercial clients, and site managers. I’m now seeking a remote Customer Support or Technical Support role where I can use my troubleshooting and customer service experience.

Experience

Work history, roles, and key accomplishments

Owner & Customer Operations Lead

EK Electrical

Built and managed an electrical service business, overseeing the full customer journey from intake to delivery. Served as the sole point of contact across phone, email, and WhatsApp, providing technical consultations and tailored quotes.

Customer Retention

Customer Support

Technical Troubleshooting Operations Management Multichannel Communication Needs Assessment Quotations Conflict Resolution Project Management Supplier Management SLA Management

Technical Specialist & Electrician

Electrical Industry

Delivered high-quality technical service to homeowners, commercial clients, and site managers. Diagnosed complex system faults under time constraints and adapted communication to client comprehension levels.

Technical Troubleshooting Fault Diagnosis Client Communication Expectation Management Electrical Installation