Dylan Munro

Founded and delivered self-reliance and business literacy programs (Masters of Business in the Streets), empowering marginalized youth and supporting community trainers across projects reaching large cohorts.

Led store to consecutive Five-Star inspections and managed financial accountability and delivery fleet, recruiting and training teams of ~10 staff to improve operational efficiency and customer service.

Directed daily operations for a high-volume store, maintaining OTD times under 15 minutes and achieving 84%–92% OER ratings while driving a 97% FSE food safety pass rate across 85 stores.

Completed ACTD-accredited training including Train the Trainer and public speaking modules delivered remotely.

Completed Phase 1 and Phase 2 entrepreneurship incubation modules covering business model design, PDCA methodology, and project validation.

Completed Lean Six Sigma White Belt and Yellow Belt (20 hours) training with applied Minitab exercises and final assessment.

Completed a graphic design certificate covering digital illustration, print design, color theory, and basic drawing techniques.

Completed PDCA Method Level 1 training focused on process improvement and remote-work organizational frameworks.

Completed TEFL certification in English language instruction, covering teaching methodologies and classroom management.

Completed a Time Management certificate focusing on prioritization, task mapping, and productivity techniques.

Completed a 4-hour Power BI course covering data entry and basic data visualization for career development.

Completed a 60-hour NLP program including mentoring, group sessions, and a participation certificate.