Open to opportunities

Dylan Concha

@dylanconcha

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Dispatcher and customer service professional optimizing routes and resolving issues.

United States

Message

What I'm looking for

I’m looking for a company that will challenge me and reward me with experience and knowledge. I enjoy working in a team or alone, and I’m focused on reliable customer service and smooth day-to-day operations.

I’m a dedicated, hard-working professional with 5 years’ experience in customer service, and I work well in a team or alone. I enjoy being challenged and rewarded with experience and knowledge, especially in roles where I can keep operations moving and customers satisfied.

As a Dispatcher at Quality Auto Glass (July 2018–present), I answer calls, book appointments, handle customer questions, and manage day-to-day office operations. I also take inventory of supplies, create load lists for vans, and route vans from job to job in the most efficient and convenient manner to make the most profitable day.

I’m known for resolving issues quickly—handling account or customer problems, managing email and requests from the website, and ensuring customer satisfaction. I’ve also recalibrated the ADAS safety systems of customer windshields, and earlier driving experience included inventory checks, loading/unloading cargo, and punctuality with time-sensitive loads.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Quality Auto Glass

Jul 2018 - Present (7 years 11 months)

Answered calls, booked appointments, and handled customer questions via phone, email, and the company website. Managed office day-to-day operations, created van load lists, routed jobs efficiently, resolved account/customer issues, and recalibrated ADAS safety systems on customer windshields.

Customer Service Appointment Scheduling Inventory Management Dispatching Load Planning ADAS Recalibration Office Operations Route Optimization

Driver

Mark IV

Oct 2017 - Jul 2018 (9 months)

Ensured accurate inventory counts by matching scans to total items and loading/unloading cargo. Drove up to 10 hours daily while meeting time-sensitive delivery requirements.

Logistics Inventory Reconciliation Loading And Unloading Driving Time Management Supply Management Quality Control

Soap Maker and Key Holder

Lux Naturals

Oct 2016 - Oct 2017 (1 year)

Prepared for daily operations by opening the shop, taking inventory, and ordering supplies as needed. Produced soap bars and bath bombs according to company recipes and handled shipping/receiving involving highly acidic chemicals.

Inventory Control Production Planning Soap And Bath Bomb Making Shipping and Receiving

Bartender

Havana Central

Aug 2015 - Jun 2016 (10 months)

Provided top-tier customer service by greeting guests and handling requests professionally and efficiently. Crafted beverages to specifications, managed inventory and large liquor orders, and prepared fruits and garnishes for daily operations.

Guest Relations Inventory Receiving

Server, Barback, and Busser

Champs Americana

Dec 2012 - Jan 2015 (2 years 1 month)

Delivered exemplary service in a high-volume, fast-paced restaurant environment while demonstrating leadership under pressure. Cross-trained across multiple roles to support team coverage and manage guests’ needs.

High Volume Management Leadership Cross Training Fast Paced Team Collaboration Stress Management Restaurant Operations