Open to opportunities

Bendy Williamson Bissainth

@bendywilliamsonbissa

Message

Dedicated driver and dispatcher with strong customer service skills.

United States

Message

What I'm looking for

I seek a role that values safety and customer satisfaction, offering growth opportunities.

I am a dedicated driver and dispatcher with over three years of experience in logistics and customer service. My tenure at Platinum Logistics has honed my skills in vehicle inspection, route optimization, and effective communication with clients. I take pride in my clean driving record and my ability to navigate complex traffic situations while ensuring timely deliveries.

In my previous role as a Customer Service Representative at First Class Multi Services, I developed a strong foundation in client relations, resolving inquiries with empathy and professionalism. My commitment to providing excellent customer service has been recognized through multiple awards, including the Frontrunner Top Driver award from Amazon. I am currently pursuing an Associate of Science in Computer Engineering, which complements my practical experience in the field.

Experience

Work history, roles, and key accomplishments

Driver/Dispatcher

Platinum Logistics

Jan 2020 - Present (5 years 5 months)

Managed the loading and unloading of goods, utilizing hand-trucks and pallet jacks, while monitoring traffic and applying defensive driving strategies. Conducted pre-trip inspections, documented vehicle performance, and optimized delivery routes using GPS to ensure timely arrivals. Provided excellent customer service and meticulously maintained delivery logs.

Loading And Unloading Defensive Driving Route Planning GPS Customer Service

Customer Service Representative

First Class Multi Services

Mar 2018 - Present (7 years 3 months)

Provided excellent customer service by promptly responding to inquiries, resolving issues, and managing client interactions in person and via phone. Assisted with administrative and logistical operations to ensure smooth daily workflow, maintaining meticulous records of customer communications and transactions. Accurately provided product and service information, resolving complaints with empathy

Customer Service Administrative Support Logistics Product Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Valencia College

Associate of Science, Computer Engineering

Currently pursuing an Associate of Science in Computer Engineering. This program focuses on fundamental computer science principles, hardware, and software development.

Valencia College

Technical Certificate, Operations Support and Services

Obtained a Technical Certificate in Operations Support and Services. This program provided specialized training in supporting operational workflows and services.