Dwight Oliver Arnaiz

Provided high-level administrative support to the executive team, managing calendars, scheduling appointments, and coordinating meetings. Prepared and distributed correspondence, memos, and reports, ensuring accuracy and professionalism. Conducted research and compiled data to support decision-making and project planning processes.

Drove sales growth and enhanced customer satisfaction through effective lead-generation strategies, resulting in an increase in sales within every project period. Developed targeted marketing campaigns and engaged potential customers, resulting in an increase in lead conversion rates. Utilised CRM systems and sales software to manage customer data, track sales progress, and provide personalised ex

Identified, researched, and reached out to potential clients needing IT support services. Conducted cold calls, emails, and follow-ups to schedule meetings with decision-makers. Understood client pain points and positioned company's IT solutions effectively.

Established and managed vendor and customer accounts, resulting in improved vendor relations and increased customer satisfaction. Provided training for new hires, ensuring a knowledgeable and efficient sales team. Coordinated with vendors for inventory restocking and managed customer deliveries, optimising supply chain operations.

Coordinated with suppliers to ensure timely merchandise delivery, resulting in a streamlined inventory management process. Prepared weekly inventory reports, facilitating data-driven decision-making and optimising inventory levels. Served as a liaison officer, effectively communicating with 3rd party logistics to resolve shipment issues and ensure order accuracy.

Deployed and maintained various offsite projects, ensuring successful implementation and operation. Installed and configured Linux and Windows servers, ensuring optimal performance and reliability. Configured and maintained Cisco Switches, implementing VLANs and routing protocols to optimise network performance.

Managed and maintained company network infrastructure, ensuring secure and reliable network operations. Implemented network security policies, safeguarding company data and systems from cyber threats. Reviewed vendor contracts and coordinated IT purchases, optimising procurement processes and reducing costs.

Deployed and maintained various offsite projects, ensuring successful implementation and operation. Installed and configured Linux and Windows servers, ensuring optimal performance and reliability. Configured and maintained Cisco Switches, implementing VLANs and routing protocols to optimise network performance.

Completed a Bachelor of Science in Information Technology, focusing on core principles of software development, network administration, and database systems. Gained practical skills in system analysis and design.

Achieved Cisco Certified Network Associate (CCNA) certification, validating expertise in installing, configuring, operating, and troubleshooting medium-sized routed and switched networks.