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Durgesh Marathe

@durgeshmarathe

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Experienced software support executive with web development expertise.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated software support executive with over 5 years of experience in software support and web development, primarily in retail environments. My journey has equipped me with a robust skill set in programming languages, SQL, and various web development technologies including PHP, MySQL, HTML, and JavaScript. I pride myself on being an effective team player who thrives under pressure, consistently delivering exceptional customer service through active listening and problem-solving.

Throughout my career, I have successfully provided voice-based support to domestic customers, analyzing issues and implementing solutions that enhance customer satisfaction. My role at Allied Softech involved troubleshooting software queries, conducting user training, and maintaining confidentiality regarding sensitive customer data. As a Junior Software Engineer at Odelite Solution, I developed dynamic websites and optimized applications for speed and scalability, ensuring a seamless user experience.

Currently, as an Executive Underwriter at Star Health and Allied Insurance Co. Ltd, I oversee daily operations, process insurance policies, and maintain customer relationships. My ability to communicate effectively and understand customer needs has been instrumental in my success. I am eager to leverage my skills and experience in a challenging new role that allows for professional growth and the opportunity to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Executive Underwriter & Technical

Current

Star Health and Allied Insurance Co. Ltd

Jan 2021 - Present (4 years 5 months)

Responsible for overseeing day-to-day operational activities, processing and recording new insurance policies and claims. Interviewed clients to provide customer service, obtained information on claims, and corresponded with insured parties regarding account status.

Underwriting Customer Service Claims Policy Processing Sales Communication

Jr. Software Engineer

Odelite Solution

Jul 2018 - Dec 2020 (2 years 5 months)

Developed and maintained dynamic websites using PHP, HTML, and JavaScript, integrating data storage solutions such as MySQL databases. Optimized applications for speed and scalability, implemented security measures, and collaborated with front-end developers.

PHP HTML JavaScript MySQL SOAP Troubleshooting Optimization Security Debugging CPanel

Software Support Executive

Allied Softech Pvt Ltd

Jul 2015 - Jun 2018 (2 years 11 months)

Provided voice-based support to domestic customers, analyzing issues and identifying appropriate solutions or escalations. Troubleshot and resolved common customer problems, guiding customers through step-by-step processes and installing POS software.

Customer Support Troubleshooting Product Knowledge Confidentiality Customer Satisfaction Technical Support Problem Solving Diagnostics

Education

Degrees, certifications, and relevant coursework

K.T.H.M College

Master of Computer Applications, Computer Applications

Grade: 55.31%

Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages and software engineering principles.

G.T. Patil College

Bachelor of Science, Computer Science

Grade: 66.25%

Obtained a Bachelor of Science degree in Computer Science, building a strong foundation in computational theories and practical applications. Developed skills in programming, data structures, and algorithms.

S.H.G.S College

Higher Secondary Certificate, General Studies

Grade: 68.67%

Completed Higher Secondary Certificate education, focusing on a broad curriculum. Developed foundational academic skills and prepared for further university studies.

S.H.G.S Highschool

Secondary School Certificate, General Studies

Grade: 68.92%

Achieved Secondary School Certificate, gaining fundamental knowledge across various subjects. Built a strong base for higher education and personal development.