Durga Kode
@durgakode
IT Support Specialist applying to Customertimes, with hands-on experience troubleshooting hardware, software, and network issues.
United KingdomWhat I'm looking for
In IT support ticketing work, I provided first-level technical support, troubleshot hardware, software, and mobile devices, and managed and documented support tickets. I also communicated status clearly with clients.
I bring a proactive customer service approach and work well with minimal supervision. I’m applying for the IT Support Specialist role at Customertimes, while being upfront that I currently speak English only and do not hold A+, networking, or MCP certifications.
Experience
Work history, roles, and key accomplishments
Vice President, Coding Blocks Club
Sathyabama Institute of Science and Technology
Acted professionally with a sense of urgency and applied critical thinking to resolve issues. Managed expectations across teams.
IT Support Specialist
Customertimes
Provided technical support to system users, troubleshooting hardware, software, and mobile devices. Managed and documented support tickets, communicating clearly with clients on status.
Education
Degrees, certifications, and relevant coursework
IBM
Data Analysis Using Python, Data Analysis
Certification in Data Analysis Using Python, issued 25 April 2026.
IBM Skills Network and Cognitive Class
SQL and Relational Databases 101, SQL and Relational Databases
Certification in SQL and Relational Databases 101, issued 24 April 2026.
Alison
Diploma in Data Analytics with Python, Data Analytics
Grade: 88%
Diploma in Data Analytics with Python, issued 05 May 2026, with a score of 88%.
Alison
Introduction to R Programming, R Programming
Grade: 80%
Introduction to R Programming certification, issued 06 May 2026, with a score of 80%.
Sathyabama Institute of Science and Technology
BTech, Information Technology
Grade: CGPA 8.44 out of 10
Studied networks, operating systems, and Active Directory, completing hands-on IT and systems coursework.
Coventry University
MSc, Computer Science
Studied systems, networking, and security fundamentals, building troubleshooting and analytical problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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