Looking for a job

Bereket Anja

@bereketanja

Computer Engineer & IT support specialist merging technical troubleshooting, cybersecurity, and customer service for expert user support.

Ethiopia

Message

What I'm looking for

Aiming to join a support team where I can leverage my technical skills and cybersecurity awareness to not just resolve tickets, but to enhance the overall customer experience and contribute to long-term user retention.

A technically-grounded customer support professional with a background in Computer Engineering and hands-on experience in IT support and multi-channel customer service. Combines cybersecurity awareness, analytical skills from data analysis training, and proven customer communication abilities to troubleshoot issues, improve user experience, and deliver exceptional technical support. Seeking a role that leverages both technical expertise and customer-facing skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

ClassPass

Jan 2025 - Present (1 year 5 months)

Provided customer support for ClassPass members, handling inquiries and resolving account and booking issues to maintain high customer satisfaction.

Customer Support Zendesk CRM Communication Troubleshooting Account Management

IT Assistant

Dama Techs

Jan 2019 - Dec 2024 (5 years 11 months)

Supported IT operations including user troubleshooting, hardware and software maintenance, and basic network support to ensure reliable workplace technology.

Technical Support Windows Networking Help Desk IT Maintenance MacOS hardware troubleshooting