Open to opportunities

DuJour Parker

@dujourparker

Customer-focused mortgage and healthcare operations professional with 10+ years driving compliant service, documentation accuracy, and team leadership.

United States

Message

What I'm looking for

I’m looking for a healthcare administration or hospital operations role where I can apply regulatory compliance and patient-centered service, improve quality, and support teams through training, leadership, and accurate documentation.

I bring 10+ years of experience supporting operations in healthcare-adjacent environments, with a strong track record in customer service, regulatory compliance, and documentation accuracy. In mortgage servicing, I assisted borrowers with escrow accounts, loan payments, loan modifications, and payment assistance programs, while maintaining SAFE Act (NMLS) registration and ensuring compliance with federal lending regulations.

I also strengthen teams through hands-on leadership and training—supervising daily retail operations as an Assistant Manager, and providing compassionate patient care as a Patient Care Assistant and Resident Care Assistant. Currently pursuing a Bachelor of Business in Healthcare Management, I’m focused on healthcare administration, hospital operations, quality improvement, and patient-centered care, with a commitment to protect confidential information and deliver high-quality service.

Experience

Work history, roles, and key accomplishments

Mortgage Customer Service

Wells Fargo Home Mortgage

Nov 2018 - Nov 2025 (7 years)

Assisted borrowers with mortgage servicing, escrow accounts, loan payments, and payment assistance while handling loan modification requests. Maintained SAFE Act (NMLS) registration, ensured compliance with federal lending regulations, and kept accurate customer documentation.

Mortgage Servicing Escrow Management Loan Modification Regulatory Compliance Privacy & Compliance CRM Systems

Assistant Manager

Valero/CST Brands

Dec 2012 - Jul 2017 (4 years 7 months)

Supervised daily retail operations and led a team to maintain customer service and safety standards. Managed scheduling, inventory, cash handling, operational reporting, and resolved customer concerns while training staff on company procedures.

Retail Operations Staff Training Scheduling Inventory Management Cash Handling Operational Reporting Customer Service Safety Procedures Leadership

Patient Care Assistant

Colonial Gardens Assisted Living

Sep 2016 - May 2017 (8 months)

Provided assistance with activities of daily living, including bathing, dressing, grooming, and mobility, while promoting dignity and compassionate care. Monitored resident safety, supported safe transfers, and reported changes in condition to nursing staff.

Resident Safety Monitoring Patient Transfers Documentation Mobility

Resident Care Assistant

Brookdale Senior Living

Sep 2015 - Mar 2016 (6 months)

Assisted residents with personal hygiene and daily living activities while monitoring and documenting vital signs and condition changes. Maintained accurate patient records, communicated updates to the healthcare team, and supported a safe, clean living environment.

Monitoring Vital Signs Safe Living Environment Resident Care Data Entry

Education

Degrees, certifications, and relevant coursework

Hallmark University

Bachelor of Business in Healthcare Management, Healthcare Management

Activities and societies: Relevant coursework: Healthcare Operations, Healthcare Policy, Strategic Management, Business Communications, Accounting, Quality Improvement, Organizational Leadership, Records Management.

Currently pursuing a Bachelor of Business in Healthcare Management with an expected graduation in June 2028. Coursework includes healthcare operations, healthcare policy, strategic management, quality improvement, and organizational leadership.