At Tek-Experts Vietnam, I provided remote technical support for Microsoft Dynamics 365 Finance and Operations customers across Asia-Pacific. I was recognized among Microsoft's top 50 support performers in the region with the Customer Hero award in 2023.
I maintained a 95% quality compliance score on Microsoft Quality Assurance audits. I also managed incident lifecycles and used SQL scripts and database tasks to support customers, contributing to faster resolution and improved database performance.
At FPT Software, I supported Azure cloud infrastructure by analyzing requirements for load balancers, AKS clusters, Ingress, FQDN, and Key Vault. I also monitored services and analyzed logs, and resolved Azure AKS incidents.
As a Financial Officer at Phenikaa Group, I prepare management reports and forecast business performance for subsidiaries. I also evaluated internal investment projects and translated finance users' requirements for system teams during an e-office application rollout.
