Open to opportunities

Andy Trinh

@andytrinh

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Results-driven Technical Consultant specializing in IT support, networking, and customer-focused troubleshooting.

United States

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What I'm looking for

I’m looking for an IT support/consulting role where I can own troubleshooting end-to-end, keep tickets and documentation tight, and collaborate across infrastructure, operations, and applications to improve reliability and the customer experience.

I’m a results-driven IT professional with expertise in hardware and software support, network administration, and client relations. I focus on practical troubleshooting across Windows and Mac systems, plus reliable, documentation-driven support to keep users productive.

Most recently, I’ve served as a Technical Consultant and IT Support Engineer, managing tickets in Planisware, providing VM support, and collaborating with project managers and cross-functional teams. I support environments using Active Directory, SCCM, Hyper-V, MS Intune, SharePoint, Microsoft Azure, and Linux VMs—updating maintenance packs, analyzing system error logs, and escalating when backend or SaaS issues require it.

Earlier roles strengthened my customer-first approach: I’ve been an Executive IT Support Analyst and Desktop Support Specialist II, acting as the first point of contact for executive issues, leading an office badge-reader & security camera project with vendors, and delivering weekly IT orientation for new hires. I’ve also contributed to cost savings through process improvements and vendor management, supported O365 administration, and worked extensively with ticketing systems such as ServiceNow and ConnectWise.

Experience

Work history, roles, and key accomplishments

Current

Technical Consultant

Current

Tekvona

Mar 2025 - Present (1 year 2 months)

Provided IT troubleshooting and technical support for Windows and Mac systems, managing tickets and updating internal documentation. Collaborated with cross-functional teams to resolve technical issues and deliver client-focused service.

IT Support Windows Troubleshooting Ticketing Network Administration Documentation Client Relations Cross Functional Collaboration

IT Support Engineer I

Planisware

Jun 2021 - Mar 2025 (3 years 9 months)

Supported Linux VM environments and maintained virtual infrastructure by updating maintenance packs, working with Active Directory, and analyzing system error logs. Coordinated with project managers to ensure client tickets were updated and resolved, while maintaining internal Wiki documentation and escalating issues with the SaaS team when required.

Hyper V Microsoft Azure Active Directory SCCM SharePoint Ticketing Systems Log Analysis

Desktop Support Specialist II

AIM Consulting

Aug 2019 - Jan 2021 (1 year 5 months)

Provided onsite desktop support and managed incoming/outgoing laptop circulation through a ticketing workflow. Led an office badge-reader and security camera project with vendors, handled ticket queues, and supported users using Active Directory, O365 Admin Portal, ConnectWise, and PowerShell.

Desktop Support ServiceNow Active Directory Office 365 Administration PowerShell Ticketing Vendor coordination

Executive IT Support Analyst

Slalom

Aug 2016 - Aug 2019 (3 years)

Served as the first point of contact for executives experiencing technical issues and supported Slalom employees to ensure needs were met. Administered Office 365 by managing Security Groups and Distribution Lists in Active Directory, while heavily using the ServiceNow ticketing system.

Executive Support Office 365 Administration Active Directory ServiceNow Ticketing Systems Desktop Support

Vietnamese Interpreter

Interim Community Development Association

Jul 2017 - Dec 2017 (5 months)

Interpreted Vietnamese-English for clients in the Chinatown community and supported communication during appointments and community services. Provided accurate and culturally sensitive interpreting.

Client Communication Cross Cultural Support In Community Services

Service Request Coordinator

Moss Adams

Feb 2016 - Jul 2016 (5 months)

Documented processes, procedures, and routing guidelines while granting and restricting permissions for internal users. Coordinated client data transfers between U.S. markets and managed prioritized ticket queues, sending detailed follow-up emails on service request status.

Process documentation Permissions Active Directory

IT Support Analyst

Deloitte

Jul 2015 - Jan 2016 (6 months)

Provided technical assistance to 25 end users per day and used Deloitte’s ticketing system for frequent issue handling. Checked computers in/out via asset management, performed daily data wipes and scheduled laptop hardware repairs, and reimaged laptops to Windows 7 and Windows 8.1.

IT Support Ticketing Systems Asset Management Windows 8.1 Laptop Reimaging Hardware Repair Coordination

Office Assistant Intern

PRR

Jul 2011 - Sep 2011 (2 months)

Provided technical assistance to 25 end users per day using the organization’s ticketing system. Assisted with computer asset check-in/out through asset management and supported device preparation tasks.

IT Support Ticketing Systems Asset Check In Out Desktop Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Seattle Central College

Associate of Science

2012 - 2014

Associate of Science at Seattle Central College (2012–2014) with hands-on IT troubleshooting and support for Windows and Mac systems, including resolving hardware, software, and connectivity issues.