Daniel Iwu

Collaborated with cross-team and cross-product issues to resolve complex customer issues. Owned, troubleshooted, and solved technical issues using best practices and transparency. Provided consultancy and advisory services to new and existing cloud-based services.

Collaborated with cross-team and cross-product issues to resolve complex customer issues. Activated subscriptions and services for various organizations. Provided technical expertise to cloud-based customers on all Microsoft resources.

Provided 2nd level support to cloud-based customers. Assessed customer requirements and implemented enhancements for existing solutions. Designed, documented, and implemented solutions using SharePoint and O365 Apps. Administered, troubleshooted, and maintained existing SharePoint Applications.

Configured CRM application modules. Created workflow documentation and requirements. Developed dynamic reports using CRM reporting interface and SSRS. Integrated Dynamics CRM with Power Apps. Created custom dashboards for cloud-based customers.

Overseen the company website, blogs, chat window, and domain subscription. Managed social media accounts and ran ads on various platforms. Generated online leads for the sales team. Performed IT-related duties such as printer and scanner management.

Resolved IT and network-related issues. Ensured continuous internet connectivity. Managed software installations and virus protection. Trained users on software updates. Oversaw IT vendors and contractors. Implemented and managed IT software packages.

Demonstrated in-depth knowledge of technology, operating systems, system processors, and networking. Provided excellent customer service and product knowledge of Asus appliances. Worked with sales team and maintained high merchandising standards.