Daniel Iwu
@danieliwu
Experienced IT professional with a strong background in System Engineering.
United StatesWhat I'm looking for
As a seasoned IT professional, I bring a wealth of experience in system engineering, cloud solutions, and infrastructure management. With a strong background in Microsoft technologies, I have a proven track record of delivering exceptional results in complex customer issue resolution, technical support, and consultancy services.
Throughout my career, I have worked with various organizations, providing technical expertise and advisory services to new and existing cloud-based services. My expertise spans across Microsoft 365, Exchange, SharePoint, Dynamics CRM, and Power Apps, among others.
I am a certified Microsoft Security Operations Analyst Associate and possess a deep understanding of system processors, networking, and operating systems. I am committed to staying up-to-date with the latest technologies and trends, ensuring that my skills remain current and relevant in the ever-evolving IT landscape.
Experience
Cloud Solutions Engineer
Tek Experts
Feb 2023 - Present (1 year 4 months)
Collaborated with cross-team and cross-product issues to resolve complex customer issues. Owned, troubleshooted, and solved technical issues using best practices and transparency. Provided consultancy and advisory services to new and existing cloud-based services.
Software Support Engineer
Tek Experts
Nov 2020 - Feb 2022 (1 year 3 months)
Provided 2nd level support to cloud-based customers. Assessed customer requirements and implemented enhancements for existing solutions. Designed, documented, and implemented solutions using SharePoint and O365 Apps. Administered, troubleshooted, and maintained existing SharePoint Applications.
Technical Support Engineer
Tek Experts
Feb 2022 - Feb 2023 (1 year)
Collaborated with cross-team and cross-product issues to resolve complex customer issues. Activated subscriptions and services for various organizations. Provided technical expertise to cloud-based customers on all Microsoft resources.
Website and Domain Administrator / Social Media Administrator
Cloud Energy Photoelectric Limited
Nov 2018 - Sep 2019 (10 months)
Overseen the company website, blogs, chat window, and domain subscription. Managed social media accounts and ran ads on various platforms. Generated online leads for the sales team. Performed IT-related duties such as printer and scanner management.
Software Support Engineer
Tek Experts
Sep 2019 - Nov 2020 (1 year 2 months)
Configured CRM application modules. Created workflow documentation and requirements. Developed dynamic reports using CRM reporting interface and SSRS. Integrated Dynamics CRM with Power Apps. Created custom dashboards for cloud-based customers.
IT Head
ABR Offshore Services Limited
May 2016 - Nov 2018 (2 years 6 months)
Resolved IT and network-related issues. Ensured continuous internet connectivity. Managed software installations and virus protection. Trained users on software updates. Oversaw IT vendors and contractors. Implemented and managed IT software packages.
System Engineer
ASUSTek
Sep 2014 - May 2016 (1 year 8 months)
Demonstrated in-depth knowledge of technology, operating systems, system processors, and networking. Provided excellent customer service and product knowledge of Asus appliances. Worked with sales team and maintained high merchandising standards.
Tech stack
Learn about the tools and technologies that Daniel likes to use.
Availability
Location
United StatesAuthorized to work in
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