Open to opportunities

Michael Jaber

@michaeljaber

Message

I make enterprise Azure environments more reliable, secure, and easier to operate.

United States

Message

I've supported hundreds of enterprise Azure Virtual Desktop and Windows 365 environments, helping customers resolve difficult production issues and get more value from the Microsoft cloud.

At Nerdio, I troubleshoot Azure Virtual Desktop, Windows 365, Nerdio Manager for Enterprise, FSLogix, storage, networking, Intune, and Entra ID. I use PowerShell, Kusto Query Language, Azure Monitor, Log Analytics, diagnostics, and telemetry to identify root causes, restore service, and guide architecture, disaster recovery, autoscaling, image management, security, and modernization decisions.

Previously, I managed Azure and Microsoft 365 environments at ZAG Technical Services, delivered advanced Azure support at Microsoft, and provided Tier 2 enterprise infrastructure support at SAIC. I translate complex technical issues into practical next steps for customers, engineers, managers, and executive stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Nerdio

Mar 2023 - Present (3 years 5 months)

Support and troubleshoot enterprise Azure Virtual Desktop and Windows 365 environments using Nerdio Manager for Enterprise, Azure Virtual Machines, Azure Files, Azure NetApp Files, FSLogix, Microsoft Intune, and Microsoft Entra ID. Resolve complex production issues involving Azure networking, Private Endpoints, Private DNS, Azure Storage, App Services, Automation, Backup, Azure Policy, Azure RBAC,

Cloud Operations Engineer

ZAG Technical Services

Nov 2020 - Mar 2023 (2 years 4 months)

Managed enterprise Microsoft Azure and Microsoft 365 environments across Azure Virtual Desktop, Azure Virtual Machines, Azure Storage, Azure Files, Intune, Entra ID, Active Directory, Windows Server, DNS, and networking. Implemented and supported Microsoft Defender for Cloud, Defender for Endpoint, Azure Policy, Azure RBAC, security baselines, endpoint management, and identity controls.

Azure Virtual Desktop Virtual Machines Azure Storage Intune Entra ID Active Directory Windows Server DNS Networking Microsoft 365 Defender Microsoft Defender For Endpoint Azure Policy Azure RBAC Security Baselines Endpoint management PowerShell Infrastructure Modernization Virtualization

Azure Support Engineer

Microsoft

Jan 2018 - Jan 2020 (2 years)

Delivered advanced Azure support across compute, storage, networking, identity, Azure Resource Manager, Azure App Services, Azure Backup, and core Microsoft cloud infrastructure. Worked directly with enterprise customers to diagnose production issues, isolate root causes, recommend durable fixes, and explain Azure architecture and best practices in clear business terms.

Azure Storage Azure Networking Identity Azure Resource Manager Azure Services Troubleshooting Root Cause Analysis

Support Engineer II

SAIC

Jan 2015 - Jan 2018 (3 years)

Provided Tier 2 support for Windows Server, Active Directory, Microsoft 365, Exchange, virtualization, DNS, DHCP, networking, endpoint systems, and enterprise infrastructure. Resolved complex incidents through structured troubleshooting, root cause analysis, customer communication, and coordination with senior engineering teams.