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jerry Adeloye

@jerryadeloye

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I resolve complex Microsoft 365 incidents and automate enterprise cloud support across global environments.

United States

Message

I've supported Microsoft 365 environments for Vixxo, Achieve one, Limeade.com, and Microsoft through Experis IT, resolving complex Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID incidents. At Vixxo, I maintained a 5.0/5.0 customer satisfaction rating across 12 of 15 months while serving Fortune 500 clients.

I use PowerShell automation and diagnostic tools to reduce resolution time, troubleshoot mail flow and identity issues, and improve support operations. I managed 500+ user environments at Vixxo and supported global enterprise tenants exceeding 10,000 users at Achieve one.

I've led and supported Microsoft 365 onboarding, hybrid cloud migrations, Exchange decommissioning, Teams deployments, Azure AD security configuration, Intune management, and compliance initiatives. I bring practical escalation ownership, SLA-focused incident management, clear customer communication, and detailed technical documentation to every engagement.

Experience

Work history, roles, and key accomplishments

Current

Universal Microsoft 365 Administrator / Technical Support Engineer Level 2

Current

Vixxo

Jun 2024 - Present (2 years 3 months)

Maintained exceptional 5.0/5.0 customer satisfaction rating across 12 of 15 months, serving as escalation engineer for Fortune 500 clients. Managed 500+ user environments while resolving complex technical incidents involving Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure Active Directory with 100% CSAT rating.

Microsoft 365 Exchange Online Microsoft Teams SharePoint Online One Drive Azure Active Directory PowerShell Incident Management SLA Management Customer Education Technical Documentation Cross Functional Collaboration

Microsoft 365 Technical Support Engineer Level 2

Achieve One

Mar 2022 - Jun 2024 (2 years 3 months)

Processed 88+ Microsoft case tickets monthly with 92% closure rate and 100% customer satisfaction across 5+ industry verticals. Specialized in Exchange Online and Teams administration for global enterprise environments with 10,000+ users.

Microsoft 365 Exchange Online Microsoft Teams PowerShell ITIL ServiceNow Incident Management SLA Management Enterprise Support

Systems Support Engineer

Limeade

Apr 2021 - Mar 2022 (11 months)

Managed and resolved Tier 2/3 support tickets involving Microsoft 365, Windows, identity, Azure infrastructure, networking, remote access and enterprise applications. Prioritized high-impact incidents by business urgency and coordinated with internal teams or vendors when escalation was required.

Microsoft 365 Windows Azure Active Directory Entra ID PowerShell Networking Remote Access Incident Management Root Cause Analysis

Escalation Support Engineer

Experis IT - Microsoft

Oct 2018 - Apr 2021 (2 years 6 months)

Helped transform traditional on-premises deployment approach to an automated Onboarding Service for large customers. Drove technical execution and provided automation improvements to maintain customer and partner satisfaction during the Deployment phase.

Office 365 Azure Active Directory ADFS Exchange One Drive SharePoint Microsoft Teams PowerShell Virtual Machines Azure MFA Self Service Password Reset Identity Management Security and Compliance

M365 Support Engineer

Thanos Consulting LLC

Aug 2016 - Oct 2018 (2 years 2 months)

Provided remote technical assistance for Office 365 customers (small business, <150 licenses). Managed customer relationships and represented Microsoft and communicated with corporate customers.