Open to opportunities

M Jaber

@mjaber

Message

Senior Azure Cloud Engineer specializing in Azure Virtual Desktop and Windows 365 reliability and troubleshooting.

United States

Message

What I'm looking for

I’m looking to help teams run Azure more reliably by owning troubleshooting, root-cause analysis, and clear guidance—especially for AVD and Windows 365—while improving security, performance, and modernization through practical automation.

I help companies make Azure less confusing, less fragile, and easier to run—especially where Azure Virtual Desktop, Windows 365, Intune, Entra ID, FSLogix, networking, storage, security, and automation collide. For the last several years, I’ve supported enterprise customers untangle difficult production issues, improve reliability, and get more value from the Microsoft cloud.

I’m deeply specialized in AVD, Nerdio Manager for Enterprise, FSLogix, Azure Files, Azure NetApp Files, Intune, Entra ID, and Azure networking. I resolve high-severity incidents using PowerShell, Kusto Query Language, Azure Monitor, Log Analytics, diagnostics, and platform telemetry—then turn what I learn into repeatable troubleshooting steps.

I also work directly with enterprise customers, Microsoft teams, product engineering, and internal stakeholders to translate complex technical problems into clear action plans. From architecture decisions to disaster recovery, autoscaling, image management, profile strategy, performance optimization, cloud security, and infrastructure modernization, I focus on practical guidance customers can operate confidently.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Nerdio

Mar 2023 - Present (3 years 5 months)

Support and troubleshoot enterprise Azure Virtual Desktop and Windows 365 environments using Nerdio Manager for Enterprise and related Microsoft platform services. Resolve high-severity production issues and guide customer architecture and operational decisions.

Cloud Operations Engineer

ZAG Technical Services

Nov 2020 - Mar 2023 (2 years 4 months)

Manage enterprise Microsoft Azure and Microsoft 365 environments across Azure Virtual Desktop, Azure virtual machines, storage, and identity services. Automate operational tasks and support migrations and production escalations across security, identity, storage, networking, and endpoint management.

Azure Virtual Desktop Virtual Machines Azure Storage Microsoft Intune Microsoft Entra ID Active Directory Windows Server DNS Networking Microsoft Defender For Endpoint Azure Policy Azure RBAC Security Baselines Endpoint management Infrastructure Modernization Virtualization PowerShell

Azure Support Engineer

Microsoft

Jan 2018 - Jan 2020 (2 years)

Deliver advanced Azure support across compute, storage, networking, and identity, including Azure Resource Manager, Azure App Services, and Azure Backup. Diagnose production issues with enterprise customers and recommend durable fixes aligned to Azure architecture and best practices.

Azure Resource Manager Azure Services Azure Storage Azure Networking Root Cause Analysis

Support Engineer II

SAIC

Jan 2015 - Jan 2018 (3 years)

Provide Tier 2 support for Windows Server, Active Directory, Microsoft 365, Exchange, virtualization, and core networking services such as DNS and DHCP. Resolve complex incidents using structured troubleshooting, root cause analysis, customer communication, and coordination with senior engineering teams.