I’m looking for a role that combines IT and customer service, where I can troubleshoot technical issues, support users, and deliver reliable, customer-focused solutions.
Looking for a job
Daniel Rynkowski
@drynko
IT focused professional skilled in troubleshooting, field systems, and customer support, with a strong problem solving and service mindset.
ItalyWhat I'm looking for
Customer-focused technical professional with over 9 years of experience in infrastructure inspection, field technology, and equipment diagnostics. Skilled in combining hands on technical expertise with strong communication and problem-solving abilities to deliver reliable service and high customer satisfaction. Experienced in operating and maintaining advanced CCTV inspection systems, interpreting GIS data, and supporting critical infrastructure projects.
Proven background in customer service leadership, including managing retail operations and achieving top tier customer satisfaction rankings. Adept at understanding client needs, troubleshooting complex issues, and delivering clear, effective solutions in both technical and customer facing environments.
Brings a unique blend of field operations, IT systems knowledge, and customer-first mindset, with a track record of reliability, adaptability, and delivering results in high pressure and service driven roles.
Experience
Work history, roles, and key accomplishments
BC
Current
CCTV & Robotic Cutter Operator
BMC Corp
Mar 2016 - Present (10 years 3 months)
Operate and maintain Ibak CCTV lateral launch units and robotic cutters, performing inspections and repairs that ensure sewer system integrity; certified in PACP, MACP, and LACP and supported emergency gas-explosion investigations.
Store Manager
Verizon Wireless
Aug 2013 - Nov 2014 (1 year 3 months)
Managed a premium retail store, leading a team of three to top nationwide customer satisfaction by developing product expertise and resolving customer issues efficiently.
Assistant Store Manager
Verizon Wireless
Feb 2013 - Aug 2013 (6 months)
Supported store operations including opening/closing, inventory flow, hiring and training staff, and resolving customer issues to maintain store performance.
Education
Degrees, certifications, and relevant coursework
Colorado Mountain College
Sustainability
2011 - 2014
Studied sustainability coursework at Colorado Mountain College from 2011 to 2014.
Curry College
Business Administration and Management
2009 - 2010
Completed coursework in Business Administration and Management at Curry College during 2009–2010.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ItalyAuthorized to work in
United StatesSocial media
Job categories
Skills
Customer Support & SuccessIbak Unit RepairLisy 3.1LACPNASSCOLateral Assessment And CertificationOSHA 10ArcGISSalesforceCross Bore IdentificationCustomer ServiceGmailVerizonCustomer Relationship ManagementProblem Solving And Time Management SkillsClear Communication & AlignmentConflict ResolutionTechnical Knowledge Of ProductsAccount ManagementAttention To DetailCustomer Satisfaction
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