I began my tech career at NCR Corporation, where I spent over a decade supporting products from ATMs to retail point-of-sale systems. I later transitioned into software support at Emporos, a leading provider of pharmacy point-of-sale solutions and SaaS reporting tools. Over 6.5 years, I supported customers directly and was promoted to Team Lead, mentoring the team and contributing to hiring efforts.
Most recently, I served as the founding Senior Customer Support Manager for Instagrid’s U.S. market. I worked cross-functionally with U.S. and EU teams to build out support operations, launched a global chatbot for 24/7 assistance, and helped implement an automatic replacement system to minimize customer downtime.
I'm now seeking my next opportunity with a forward-thinking company that values transparency, innovation, and continuous growth—for both its people and its customers.