Robert de Mattos

I’m looking for the opportunity to make a difference either by providing quality customer service/support/success or by being a leader in those roles. I am looking for a company that is serious about growth while being humans at the same time. People who joke, smile, laugh and embrace serious transparency in order to avoid status quos and comfortable narratives.

I began my tech career at NCR Corporation, where I spent over a decade supporting products from ATMs to retail point-of-sale systems. I later transitioned into software support at Emporos, a leading provider of pharmacy point-of-sale solutions and SaaS reporting tools. Over 6.5 years, I supported customers directly and was promoted to Team Lead, mentoring the team and contributing to hiring efforts.

Most recently, I served as the founding Senior Customer Support Manager for Instagrid’s U.S. market. I worked cross-functionally with U.S. and EU teams to build out support operations, launched a global chatbot for 24/7 assistance, and helped implement an automatic replacement system to minimize customer downtime.

I'm now seeking my next opportunity with a forward-thinking company that values transparency, innovation, and continuous growth—for both its people and its customers.