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@davidcohee
Experienced IT Field Services Manager focused on team efficiency.
I am an Information Technology Manager with a strong background in department management and desktop support. My experience includes leading a team of engineers to maintain high service level agreements (SLA) and ensuring efficient operations across multiple sites. I thrive in challenging environments and am dedicated to fostering growth within my team.
Throughout my career, I have successfully implemented significant upgrades, such as the Windows 10 upgrade across numerous devices, which improved system efficiency. My proactive approach has led to a 20% reduction in incident response time and a successful reduction in team overtime. I am passionate about leveraging technology to enhance team performance and improve service delivery.
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Work history, roles, and key accomplishments
Main Line Health
Apr 2024 - Feb 2025 (10 months)
Managed a team covering a hospital campus and 5 remote sites, overseeing payroll, performance management, and SLA adherence. Conferred with hospital leadership on IT issues and improvements, providing coverage for team members on projects or PTO.
Main Line Health
Mar 2022 - Apr 2024 (2 years 1 month)
Supervised the local Field Services team for the BMH campus and remote sites, conducting yearly reviews and ensuring timely completion of incidents, tasks, and projects. Utilized Microsoft SCCM, Bomgar, Armis, ServiceNow, TCP/IP, and VLANs in daily operations.
Main Line Health
Nov 2016 - Mar 2022 (5 years 4 months)
Managed daily incidents for the BMH campus and remote sites, serving as backup to the site leader and leading IT device installations for the BMH pavilion. Supervised and assisted with several office openings and managed BMH inventory, including monthly scanning.
United Health Group/Innoviant Pharmacy
May 2006 - Nov 2016 (10 years 6 months)
Executed daily operations of incoming tickets, oversaw computer system performance, and managed user accounts in Active Directory. Developed training materials, trained users, and assisted with remote end-user issues including VPN connectivity.
Gemplus
Jul 2005 - Aug 2005 (1 month)
Performed quality assurance and quality control testing for various products. Ensured adherence to quality standards and identified defects.
Elliot Machine Company
Feb 2005 - Apr 2005 (2 months)
Operated various machining tools to produce precision parts according to specifications. Maintained equipment and ensured quality output.
Eastern, Inc
Jan 2004 - Jan 2005 (1 year)
Operated waterjet cutting equipment to fabricate materials according to design specifications. Ensured accuracy and efficiency in production processes.
Astropower
Aug 1995 - Aug 2003 (8 years)
Maintained, troubleshot, and repaired engineering equipment to ensure optimal performance and minimize downtime. Assisted engineers with equipment setup and calibration.
Degrees, certifications, and relevant coursework
Diploma, Computer Networking
Completed a diploma program in Computer Networking. The curriculum focused on foundational concepts and practical skills essential for network administration and support.
Diploma
Graduated with a high school diploma. The studies provided a broad educational foundation.
Certificate, Basic/Industrial Electricity
Completed a program focusing on Basic/Industrial Electricity. The coursework provided practical knowledge and skills in electrical systems.
Software and tools used professionally
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