Open to opportunities

dreamer boy

@dreamerboy

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Gaming support agent delivering technical support and customer solutions with strong telecommunications and QA skills.

Morocco

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What I'm looking for

I’m looking for a support role where I can combine technical troubleshooting with customer care—maintaining quality and compliance, using ticketing and escalation workflows, and growing through collaboration and continuous learning.

I’m a Gaming Support Agent focused on service continuity, fast issue diagnosis, and clear customer communication. I’ve delivered technical and customer support to gaming users, resolved user-reported issues, and improved customer satisfaction by partnering with internal teams to escalate and close complex cases.

Before support roles, I trained and worked as a nurse, including Surgical Intensive Care Nurse experience where I monitored patient conditions and applied clinical protocols to support safety and recovery. Today, I bring that same attention to detail into quality assurance, compliance, and documentation—handling inbound customer requests across telecommunications services with strong case management, incident tracking, and knowledge base usage.

Experience

Work history, roles, and key accomplishments

Current

Gaming Support Agent

Current

5CA

Jun 2025 - Present (1 year)

Provided technical customer support to gaming users to ensure uninterrupted service. Diagnosed and resolved user-reported issues and escalated complex cases with internal teams to improve customer satisfaction.

Customer Support Technical Troubleshooting Incident Tracking Ticketing Systems Customer Satisfaction Cross Functional Collaboration Gaming Support

Customer Advisor

Teleperformance

Dec 2024 - Jun 2025 (6 months)

Managed inbound customer requests across telecommunications services, resolving service-related issues while meeting quality and compliance standards. Prioritized customer needs to ensure efficient handling and resolution.

Customer Service Telecommunications Support CRM Systems Quality Assurance Compliance Incident Tracking Prioritization Documentation

Surgical Intensive Care Nurse

Clinique Grand Atlas

Jun 2022 - Dec 2022 (6 months)

Delivered post-operative care in a surgical intensive care environment by monitoring patient conditions and coordinating interventions with medical teams. Applied clinical protocols to ensure patient safety and support recovery.

Post Operative Nursing Care ICU Monitoring Protocols Patient Safety Care Coordination Team Collaboration Documentation