zineb boulrhazioui
@zinebboulrhazioui
I improve healthcare operations, quality, patient experience, and hospital performance.
MoroccoWhat I'm looking for
I've led healthcare operations at a Casablanca fertility clinic, defining development strategy, coordinating medical committees, and managing relationships with doctors and partners. I also supported hospital quality evaluation at Bab Mansour Private Hospital, identifying performance gaps and proposing service-improvement action plans.
My background spans midwifery, patient care, quality assurance, and customer operations. I work across French, English, and Arabic, using tools including Salesforce, Zendesk, Excel, PowerPoint, Clinisys, and NAV to support accurate, people-centered service delivery.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
IOS Tech SARL
May 2026 - Jul 2026 (2 months)
Provided B2B technical support to Rogers business customers, diagnosing and resolving telecommunications and connectivity issues. Used Salesforce CRM and Genesys to manage customer accounts and case workflows.
Customer Service Agent
Concentrix
Jun 2025 - Jan 2026 (7 months)
Handled traveler and host inquiries via phone, chat, and email, providing rapid solutions. Managed payment issues, refunds, and claims while reducing escalations and meeting productivity targets.
General Manager
Casablanca Fertility Clinic
May 2025 - May 2025 (0 months)
Defined and executed the clinic's development strategy, including new services and partnerships. Supervised equipment maintenance and represented the clinic at industry events.
Hospital Management Intern
Bab Mansour I Private Hospital
Oct 2024 - Dec 2024 (2 months)
Designed evaluation grids based on quality benchmarks to analyze care services. Identified performance gaps and proposed action plans to optimize service quality.
Midwifery Internship
Pagnon Hospital
Apr 2019 - Oct 2022 (3 years 6 months)
Assisted midwives during prenatal examinations and labor, providing logistical and emotional support. Performed immediate postnatal monitoring and completed patient files in accordance with medical protocols.
Education
Degrees, certifications, and relevant coursework
Mohammed VI University of Health Sciences (UM6SS)
Master's Degree, Health Facilities Management
Pursued a Master's degree in Health Facilities Management.
Abu Walid School of Health
Bachelor's Degree, Midwifery
Earned a Bachelor's degree in Midwifery (Professional License).
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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