Drakon Ispahiu

DI

Looking for a job

Drakon Ispahiu

@drakonispahiu

I support customers with technical service experience and a background in 3D, video, and digital media.

I'm currently supporting clients as a Customer Service Specialist at Avedo GmbH, building on three years of customer service and CRM experience in Pristina.

Previously, I worked as a 3D Rendering Consultant at Diarko and volunteered in R&D at BIRN Kosovo, contributing across 3D modeling, rendering, motion capture, photogrammetry, 360 video, SEO, and process improvement.

I've also produced freelance video projects and supported social media marketing, graphic design, data analysis, and event work. I'm a Rochester Institute of Technology alumnus with studies in Web & Mobile Computing, Graphic Design, and Multimedia.

Experience

Work history, roles, and key accomplishments

AG

Current

Customer Service Specialist

Current

Aug 2024 - Present (2 years 1 month)

Provided client services and technical support, handling service work and ensuring customer satisfaction.

Client Services Technical Support

FU

Customer Service Representative

Jul 2021 - Aug 2024 (3 years 1 month)

Managed customer relationships and provided customer service using Microsoft Office, Google Workspace, and AI tools.

Customer Service Microsoft Office Google Workspace AI

DI

3d rendering consultant

Mar 2020 - Jul 2021 (1 year 4 months)

Provided 3D architectural rendering and presentation design services.

3D Rendering Presentation Design

BK

R&D volunteer

Nov 2017 - Mar 2020 (2 years 4 months)

Volunteered in research and development, contributing to 3D modeling, motion capture, and process improvement.

3D Modeling Motion Capture Professional communication Networking 3D Rendering Process Improvement Photogrammetry

LK

Freelance Video Producer for election campaign of Lulzim Kabashi

Oct 2017 - Oct 2017 (0 months)

Worked as Freelance Video Producer for election campaign of Lulzim Kabashi at Lulzim Kabashi.

3D Modeling Video Editing Music Licensing Video Production 3D Rendering Storyboarding

LK

Freelance Video Producer

Lulzim Kabashi

Oct 2017 - Oct 2017 (0 months)

Produced video content for an election campaign, including 3D modeling, video editing, and drone videography.

3D Modeling Video Editing Music Licensing Video Production 3D Rendering Videography Storyboarding

ZC

Social Media Manager

Zenit Aquatics Center

Jan 2017 - May 2017 (4 months)

Managed social media marketing, including Facebook marketing, data analysis, and graphic design.

Facebook Marketing Data Analysis Graphic Design Social Media Marketing Event Assistant Sports Photography

ME

Freelance Video Producer

Modus Events & Entertainment

Dec 2015 - Dec 2015 (0 months)

Produced video content for events, including video editing and licensing.

Video Editing Licensing Video Production

Education

Degrees, certifications, and relevant coursework

RT

Rochester Institute of Technology

Bachelor of Liberal Arts and Science, Web & Mobile computing (IT), Graphic Design & Multimedia

2014 - 2018

UP

University of Prishtina

Law

Tech stack

Software and tools used professionally

Google Workspace

Gemini

Availability

Looking for a job

Location

Kosovo

Authorized to work in

Salary expectations

40k+ EUR

Job categories

Customer Specialist Customer Service Technical Support Specialist 3D Rendering Artist Video Producer Social Media Manager Graphic Designer Customer Support Specialist Customer Contact Specialist Customer Experience Specialist Customer Relations Specialist Customer Satisfaction Specialist Client Services Specialist Customer Service Professional Customer Solutions Specialist

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