DBDragos Badulescu
@dragosbadulescu
Senior customer operations and logistics specialist delivering dispute resolution and SLA-driven results.
RomaniaWhat I'm looking for
Senior Customer Operations & Logistics Specialist with over 12 years of experience managing B2B accounts, technical support, and last-mile delivery networks. Proven track record at industry leaders like Travco, Huawei, and Sameday, specializing in resolving complex inquiries and orchestrating logistics lifecycles. Expert in dispute resolution and high-stakes operational problem-solving. Fluent in English and technically versatile, seeking to leverage extensive background in a remote operational or support role.
Experience
Work history, roles, and key accomplishments
Senior Reservations Executive
Travco Group
Jan 2021 - Nov 2025 (4 years 10 months)
Managed global B2B wholesale booking operations and SLA compliance, resolving complex escalations and integration failures to ensure fulfillment accuracy and minimize cancellation costs.
Technical Support Specialist
Huawei
Apr 2017 - Dec 2020 (3 years 8 months)
Provided Tier 2 diagnostics and hardware troubleshooting for mobile and smart devices, meeting/exceeding case volume and CSAT targets while managing multi-channel case workflows.
Logistics Operations Specialist
Sameday Delivery
Feb 2015 - Feb 2017 (2 years)
Orchestrated last-mile logistics and RMA workflows, coordinating warehouses and courier networks to resolve delivery escalations and improve dispatch accuracy.
Quality Assurance Tester
Ubisoft
Oct 2012 - Jan 2015 (2 years 3 months)
Executed software validation and bug reporting for platform compliance, collaborating with production teams to reproduce issues and verify technical requirements for platform holders.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bucharest
Bachelor's Degree, Administration and Business
2010 - 2013
Completed a Bachelor's degree in Administration and Business, focusing on foundational business administration principles and practices.
Hyperion Theoretical High School
High School Diploma, Humanistic Studies
2006 - 2010
Grade: 8.75
Completed secondary education with a humanistic studies focus and a final grade of 8.75.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Social media
Job categories
Skills
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