Dragana Vasic - Account Support Analyst III - NCR Corporation | Himalayas
DV
Open to opportunities

Dragana Vasic

@draganavasic

Results-driven account support analyst with spa management expertise.

Serbia

What I'm looking for

Seeking a dynamic environment where I can leverage my analytical and management skills to drive growth and efficiency, while fostering a supportive team culture.

As an Account Support Analyst III at NCR Corporation since November 2020, I specialize in providing customer-specific analysis to enhance service fidelity and profitability, managing mid-tier banks with annual file values up to $15 million. My role involves close collaboration with internal teams, analyzing subcontractor performance, and ensuring compliance with SLA requirements. I also generate and present monthly reports using systems like Salesforce, SAP EDW, and Oracle.

Prior to NCR, I held various management roles in the spa and wellness industry. As the Wellness and Spa Area Manager at The Grooming Company in Dubai, I maximized sales and profitability while maintaining high customer service standards. I also managed a team, ensured compliance with company activities, and handled supplier deliveries efficiently.

Earlier, I served as a Store Manager at Nstyle International and DOT BEAUTY SPA, where I was responsible for sales, costs, payroll, and profit monitoring. I also participated in marketing activities and trained staff to achieve store targets. My retail experience includes managing store operations and financial aspects at LADY LINE in Belgrade.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

FS

Faculty of Tourism and Hospitality Management, SINGIDUNUM

Bachelor, Tourism and Hospitality Management

2005 - 2009

Grade: 9.82

Studied tourism and hospitality management, gaining insights into the industry and developing skills in service management and customer relations.

CT

Central School of Tourism

Diploma, Travel Technician

2001 - 2005

Trained as a travel technician, focusing on travel planning, customer service, and tourism operations.

FS

Faculty of Organizational Sciences

Master, Marketing Management

2011 -

Grade: 9.14

Completed a Master's degree in Marketing Management with a focus on advanced marketing strategies and management principles.

Tech stack

Software and tools used professionally

Interested in hiring Dragana?

You can contact Dragana and 90k+ other talented remote workers on Himalayas.

Message Dragana

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan