Dragana Vasic
@draganavasic
Results-driven account support analyst with spa management expertise.
SerbiaWhat I'm looking for
As an Account Support Analyst III at NCR Corporation since November 2020, I specialize in providing customer-specific analysis to enhance service fidelity and profitability, managing mid-tier banks with annual file values up to $15 million. My role involves close collaboration with internal teams, analyzing subcontractor performance, and ensuring compliance with SLA requirements. I also generate and present monthly reports using systems like Salesforce, SAP EDW, and Oracle.
Prior to NCR, I held various management roles in the spa and wellness industry. As the Wellness and Spa Area Manager at The Grooming Company in Dubai, I maximized sales and profitability while maintaining high customer service standards. I also managed a team, ensured compliance with company activities, and handled supplier deliveries efficiently.
Earlier, I served as a Store Manager at Nstyle International and DOT BEAUTY SPA, where I was responsible for sales, costs, payroll, and profit monitoring. I also participated in marketing activities and trained staff to achieve store targets. My retail experience includes managing store operations and financial aspects at LADY LINE in Belgrade.
Experience
Work history, roles, and key accomplishments
Account Support Analyst III
NCR Corporation
Nov 2020 - Present (4 years 7 months)
Senior analyst responsible for customer-specific analysis to improve service fidelity and profitability, managing MID TIER banks with significant annual file value. Collaborates with internal teams and communicates SLA requirements while analyzing subcontractor performance.
Wellness and Spa Area Manager
The Grooming Company
Jan 2018 - Jan 2021 (2 years 11 months)
Responsible for maximizing sales and profitability while providing a supportive environment for the team. Ensures compliance with company standards and manages staff training and development.
Wellness and Spa Store Manager
Nstyle International
Jan 2015 - Aug 2017 (2 years 7 months)
Managed spa operations, ensuring excellent guest services and collaboration with front desk staff. Responsible for sales monitoring, marketing activities, and staff training.
Wellness and Spa Store Manager
DOT BEAUTY SPA
Mar 2014 - Jan 2015 (10 months)
Oversaw spa operations, ensuring excellent service and collaboration among departments. Managed sales, marketing activities, and equipment maintenance.
Store Manager
LADY LINE
Jul 2012 - Mar 2014 (1 year 8 months)
Managed retail operations, responsible for financial operations, cash flow control, and customer service. Prepared monthly reports and resolved customer complaints.
Assistant
ALPINE DINNER
Oct 2010 - Jan 2011 (3 months)
Assisted in food preparation and serving, ensuring quality control of finished products.
Education
Degrees, certifications, and relevant coursework
Faculty of Tourism and Hospitality Management, SINGIDUNUM
Bachelor, Tourism and Hospitality Management
2005 - 2009
Grade: 9.82
Studied tourism and hospitality management, gaining insights into the industry and developing skills in service management and customer relations.
Central School of Tourism
Diploma, Travel Technician
2001 - 2005
Trained as a travel technician, focusing on travel planning, customer service, and tourism operations.
Faculty of Organizational Sciences
Master, Marketing Management
2011 -
Grade: 9.14
Completed a Master's degree in Marketing Management with a focus on advanced marketing strategies and management principles.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
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