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Doug Mohr

@dougmohr

IT business analyst at Marriott Hotels supporting ServiceNow HAM workflows and hardware asset returns.

At Marriott Hotels, I support ServiceNow HAM, HAM Pro, and Workspace workflows, coordinating hardware disposition, documentation, and returns with internal teams and vendors. I also prepare weekly financial updates and maintain ServiceNow Knowledge Base procedures.

At CAI, I gathered operational requirements and supported Demand, Incident, Problem, and Change implementation for IT asset-management processes. I also prepared project status reports and delivered demonstrations and training to support adoption.

Earlier, at TTEC, I managed a 17-person IT asset-management team and coordinated ServiceNow asset-module implementation and training. I oversaw the disposal of 3,500 hardware assets with zero asset loss and 100% disposal-documentation accuracy, contributing to $200,000 in building lease savings.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst, Hardware Asset Management

Current

Marriott Hotels

Sep 2025 - Present (1 year 2 months)

Act as a subject-matter expert for ServiceNow HAM, HAM Pro, and Workspace, supporting operational users and asset-management workflows. Coordinate hardware disposition workflows, documentation, requests, and ticket updates across internal teams and disposal vendors.

HAM Workspace CMDB Knowledge Base SOPs Data Quality Dashboarding Process Compliance

Technical Business Analyst

CAI

Apr 2024 - Jul 2025 (1 year 3 months)

Served as the primary point of contact for Demand, Incident, Problem, and Change implementation related to IT asset-management processes and functionality. Coordinated with cross-functional stakeholders to gather operational requirements and support delivery of ITAM services.

ServiceNow ITAM Requirements Gathering Stakeholder Coordination Status Reporting Training Demos

Lead Hardware Analyst

Martin Marietta

Dec 2022 - Apr 2024 (1 year 4 months)

Led design, testing, implementation, and training for IT asset lifecycle processes; supported ServiceNow HAM module design and enhancements. Managed hardware maintenance and contract tracking, record validation, harvesting, reallocation, disposal setup, and destruction-certificate verification.

HAM CMDB UAT SCCM Hardware Asset Management Audit Forecasting Budgeting

Manager, Global IT Asset Management

TTEC

Oct 2018 - Dec 2022 (4 years 2 months)

Managed a 17-person IT asset-management team and led organization-wide process design, implementation, demonstrations, and training. Coordinated ServiceNow asset-module implementation, adoption, and training for 123 employees and contractors.

ServiceNow CMDB SCCM Data Reconciliation Team Management Process Design Training Reporting

ITAM Process Analyst

Brooksource (Comcast Spotlight)

Jul 2017 - Oct 2018 (1 year 3 months)

Created, documented, and presented the initial IT asset-management process document and organizational business implementation requirements. Designed, implemented, demonstrated, and trained teams on organization-wide processes using ServiceNow, SCCM, and Eracent.

ServiceNow SCCM Eracent Process Design Training Reporting Reconciliations Data Capture

IT Asset Management Process Owner

Vantiv, Inc.

Oct 2015 - Jul 2017 (1 year 9 months)

Owned design, implementation, demonstration, and training of organization-wide asset-management processes supporting regulatory requirements. Served as primary ServiceNow HAM/CMDB UAT tester and contact for UAT compliance and verification.

HAM CMDB UAT SCCM Reporting Reconciliations Process Design Training

IT Asset Manager

DIRECTV (VC120 Staffing)

Mar 2014 - Oct 2015 (1 year 7 months)

Managed hardware lifecycle tracking from deployment through recycling and provided subject-matter expertise in Altiris, ServiceNow HAM, SAP, and Ariba. Performed software audits, compliance checks, true-ups, and validation; maintained asset records for location changes, licenses, RMAs, operating-system compliance, and software assurance.

Altiris HAM SAP Ariba Flexera Software Audits Compliance Asset Tracking

IT Asset Manager / Project Analyst

Validatek

Dec 2011 - Mar 2014 (2 years 3 months)

Managed daily logistics and lifecycle operations for IT hardware from acquisition through disposition across multiple sites and data centers. Streamlined asset documentation; managed purchase-order compliance, verification, RMAs, vendor coordination, and project-build timelines.

ESD Altiris CEIS LIMS Asset Management Vendor coordination Project Management

IT Asset Manager / Project Management

Department of Defense

Mar 2011 - Dec 2011 (9 months)

Managed incidents and requests through commercial and internal ticketing systems and collaborated with IT staff and management on technology planning. Administered the MFOQA database, performed patch installations and upgrades, and monitored usage and compliance across classified and unclassified networks serving 700+ personnel.

FOQA Patch Management Compliance Asset Management Ticketing Systems

QA IETMS IT Asset Manager

Rollout Systems LLC

Jan 2008 - Mar 2011 (3 years 2 months)

Performed software testing, troubleshooting, application deployment, patch installation, and quarterly hardware/software audits. Implemented IETMS maintenance software and trained personnel on OOMA and IETMS interfaces; performed upgrades across 44 IETM database systems.

Software Testing Troubleshooting Application Deployment Patching Audit I ETMS OOMA

Aviation Maintenance / Quality Assurance Program Management

United States Navy

Aug 1999 - Nov 2008 (9 years 3 months)

Supported maintenance programs and audits against FAA, DoD, and CVWP requirements; tracked and audited 1,800+ NAVAIR manuals and instructions across 12 work centers. Completed 54 work-center audits with 100% turnaround and implemented a NATEC database system that saved the command more than $100,000.

Maintenance Management Audit NAVAIR NATEC Training Safety