Open to opportunities

Doris Okafor

@dorisokafor

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Customer support specialist with a proven track record in service excellence.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer support specialist with over three years of experience in delivering exceptional service and ensuring customer satisfaction. My journey has equipped me with the skills to manage high volumes of customer interactions while maintaining a positive and professional demeanor. I take pride in my ability to exceed customer expectations and contribute to team success.

In my recent role as a Business Development Associate at Lington and Bernie, I collaborated with various teams to exceed sales quotas and streamline procurement processes. My previous experience as a Database/Customer Relationship Manager at E-Clinic and Diagnostics allowed me to enhance customer turnaround times and improve client engagement through effective communication strategies. I am passionate about leveraging my skills to create positive customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

Business Development Associate

Lington and Bernie

Jun 2023 - Jan 2024 (7 months)

Collaborated with marketing, product development, and customer service teams to exceed sales quotas by 10%. Streamlined procurement processes and improved inventory management efficiency by 5%. Maintained a 98% order fulfillment rate by managing product inventory levels.

Sales Strategy Inventory Management Procurement Team Collaboration Customer Service

Database/ Customer Relationship Manager

E-Clinic and Diagnostics

Nov 2021 - Jan 2023 (1 year 2 months)

Managed a secure COVID-19 database, ensuring high accuracy by validating over 100 daily records. Improved online booking processes, leading to a 15% increase in sign-ups and a 10% reduction in customer churn. Enhanced customer turnaround time by 20% through effective communication strategies.

Database Management Customer Relationship Management Data Validation Process Improvement Communication Strategy

Customer Service Specialist

Citizens Disability

Jan 2020 - Aug 2021 (1 year 7 months)

Maintained high customer interaction volumes, exceeding daily call targets. De-escalated challenging calls and was recognized as Most Positive Employee. Collaborated to develop a follow-up strategy for dormant accounts, achieving a 20% increase in engagement.

Conflict Resolution Team Collaboration