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Doris Ogalanya

@dorisogalanya

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Bilingual virtual assistant specializing in Chinese–English translation.

Nigeria

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What I'm looking for

I seek a role leveraging my bilingual translation and virtual assistant skills in a collaborative, growth-oriented company where I can streamline operations, support cross-cultural teams, and contribute to efficient administrative processes.

I am a detail-oriented bilingual Virtual Assistant and translator with extensive experience supporting business operations, managing calendars, coordinating meetings, and handling high call volumes while maintaining calm under pressure. I combine administrative precision with Chinese–English translation expertise to enable smooth cross-cultural communication and informed decision-making.

My background includes roles in administrative supervision, sales management, and technical assistance where I drove process improvements, increased vendor and staff efficiency, and exceeded sales targets. I hold a Master's in Chinese International Education and multiple certifications in virtual assistance, remote collaboration, and project management, reflecting my commitment to continuous professional development.

Experience

Work history, roles, and key accomplishments

Telephone Operator

Sinoma (NJZC International Construction Nig. Ltd.)

Nov 2024 - Jan 2026 (1 year 2 months)

Streamlined administrative operations to reduce task completion time by 25% and improved vendor communication protocols, increasing collaboration efficiency by 20%.

Customer Service Scheduling Data Entry Microsoft Office

Chinese-English Translator

CCETC Clean Energy

Aug 2023 - Oct 2024 (1 year 2 months)

Translated complex business, legal, and technical documents to support management decisions and increased staff productivity by 30% through administrative policy enforcement and training.

Technical Translation Administrative Supervision Training Compliance Document Management Communication

Sales Manager

Undisclosed

Dec 2020 - Jul 2023 (2 years 7 months)

Exceeded sales targets by 20% and improved customer retention by 25% through team management, complaint resolution, and cultivating key client relationships.

Sales Management Team Leadership Customer Retention Client Relationship Management CRM

Technical Assistant

Undisclosed

Dec 2017 - Aug 2018 (8 months)

Bridged communication gaps between stakeholders in social, legal, and business contexts by providing Chinese-English translation and operational support.

Technical assistance Interpretation Administrative Support Documentation

Education

Degrees, certifications, and relevant coursework

Southwest University

Master of Chinese International Education, Chinese International Education

2018 - 2020

Completed a Master's program in Chinese International Education focused on Teaching Chinese to Speakers of Other Languages from Sept 2018 to July 2020.