Dorian Jordan

Served as a liaison between business leadership and technology teams to drive operational effectiveness across transformation planning rhythms, workforce alignment, and standardized processes. Reduced planning lag by 10% by redesigning enterprise capacity planning and improving prioritization through director and VP checkpoints; also improved onboarding and launched a centralized SharePoint knowle

Coordinated cross-functional technology leadership planning initiatives, operational rhythms, and executive action tracking across engineering, product, finance, HR, and PMO stakeholders. Implemented a continuous planning model with governance rhythms and standardized capacity planning artifacts to improve investment planning visibility and alignment.

Led portfolio planning and process adoption initiatives to drive alignment across strategic planning cycles, investment prioritization, and portfolio management tools. Managed the Technology ADAPT portfolio for 11K+ engineering resources and developed executive dashboards; accelerated adoption by training teams on Jira and Clarizen/Planview.

Oversaw cross-portfolio planning and strategic coordination for Southwest Airlines' Customer Experience & Engagement organization. Developed multi-year planning models to support executive decision-making and partnered with business and technology teams to prioritize initiatives, manage risks, and track KPIs across multiple departments.

Managed enterprise-wide technology demand planning and portfolio oversight by facilitating cross-functional forums and multi-year investment planning. Streamlined multi-year technology planning by consolidating estimation forums into a single Technology Enterprise forum and publishing a holistic 5-year demand view; also trained 40+ stakeholders on the Enterprise Multi-Year Demand Management model.

Directed portfolio and project management for Airline Operations Technology, overseeing 35+ projects and program managers. Established engagement models to align enterprise roadmap initiatives, trained teams on PMO processes and reporting, and partnered with business and technology leaders to execute leadership-approved strategic projects.

Developed and managed planning and portfolio processes for the Marketing PPM team to ensure strategic alignment, prioritization, and demand management for business and technology initiatives. Established reporting cadences for senior leadership, created prioritization models for project approvals, and led cross-functional execution for brand integration and marketing initiatives.

Established and led the first project management function within the Marketing Department, providing guidance, governance, and support for departmental initiatives. Secured executive sponsorship as the department's first Certified PMP and streamlined sales and related policy/ancillary project work while supporting VP-level reporting.

Acted as a subject matter expert for a Customer Contact Data Warehouse, bridging Internet Marketing with Sales and Marketing IT teams. Supported sales and marketing information strategy, managed customer intelligence projects, and collaborated with segmentation analysts to enable targeted marketing campaigns.

Completed the Google Generative AI Leader Certification (completion listed as July 2026).

Completed a Bachelor of Business Administration (BSBA) in Small Business Management & Entrepreneurship at the University of Arkansas.

Completed a Master of Business Administration (MBA) at Texas A&M University, Commerce.

Completed the IT Audit and Compliance Fundamentals Bootcamp and Internship through YourITCareer.com.

Completed a Bachelor of Business Administration (BSBA) in Computer Information Systems & Quantitative Analysis at the University of Arkansas.

Completed the ISC2 Cybersecurity (CC) Certification (completion listed as Fall 2026).

Completed the Lean Six Sigma Yellow Belt certification (listed as July 2021).

Holds a Certified SAFe 4 Agilist credential (listed as expired).

Completed the ITIL Foundation Certification.