Open to opportunities

Doreen Oyeyebi

@doreenoyeyebi

Message

Motivated virtual assistant with 6+ years in customer care.

Nigeria

Message

What I'm looking for

I'm looking for a role that values communication and offers growth opportunities in customer support or virtual assistance.

I'm a detail-oriented Virtual Assistant with over 6 years of experience in customer care, virtual assistance, and content development. My expertise lies in managing calendars, providing inbox support, and ensuring seamless customer communication. I thrive in fast-paced remote environments, handling high-volume interactions and excelling in upselling and cold outreach.

Throughout my career, I've demonstrated exceptional service and strong problem-solving skills. At MTN Nigeria, I managed over 80 customer interactions daily, achieving a high resolution rate and maintaining CRM records to enhance service quality. As a Virtual Assistant for Waterbrook International Pathways, I coordinated student consultations and created engaging content to boost brand awareness. My commitment to detail and efficiency has consistently led to improved client satisfaction and operational success.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Waterbrook International Pathways

Jan 2025 - Present (10 months)

Managed daily email correspondence, scheduled meetings via Calendly, and coordinated Zoom sessions for student consultations and events. Created Instagram content and graphics using Canva to support brand awareness and client engagement.

Calendar Management Zoom)Canva Content Creation Zoom

Current

Customer Care Representative

Current

MTN Nigeria

May 2019 - Present (6 years 6 months)

Handled 80+ customer interactions daily via phone, email, and chat with a high resolution rate. Upsold products and cross-sold services based on customer needs.

Customer Service CRM Upselling Problem Solving Communication

Virtual Assistant (Intern)

ALX Africa

Aug 2024 - Present (1 year 3 months)

Handled daily inbox management, reducing client response time by 30% for U.S.-based clients in EST. Managed calendar scheduling, meeting coordination, and follow-ups across multiple time zones.

Inbox Management Calendar Management Salesforce ClickUp Mailchimp Data Entry

Copywriter / Content Writer

ExcelMindCyber

Sep 2023 - Present (2 years 2 months)

Created cybersecurity-focused content for blogs, newsletters, and email campaigns. Drafted persuasive copy for B2B outreach including LinkedIn and email sequences.

Copywriting Content Writing Cybersecurity B2B Marketing Email Campaigns

Editor & Social Media Manager

Battabox.com

Sep 2022 - Present (3 years 2 months)

Built and led a remote content team; grew LinkedIn network from 0 to 1,300+ connections organically. Planned and executed outreach strategies and content calendars tailored to target demographics.

Content Management Social Media Management SEO Team Leadership Content Strategy

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Science, Psychology

Grade: Second Class Upper

Obtained a Bachelor of Science in Psychology with a Second Class Upper classification. The program provided a comprehensive understanding of psychological principles and research methods.

ALX AFRICA

Certificate, Virtual Assistant

Completed a Virtual Assistant program, gaining practical skills in administrative support and remote work. This program enhanced proficiency in various digital tools and platforms.