Doreen Mwangi

At Emirates Airline, I've spent more than 18 years leading cabin operations and training crews in safety, medical emergencies, and service excellence.

As a Cabin Manager, I oversaw onboard operations, collaborated with the Purser and Flight Deck, delivered pre-flight briefings, and resolved complex customer complaints to protect passenger satisfaction and service standards.

I've facilitated first-aid and medical-emergency training through realistic scenarios, objective feedback, accurate documentation, and confidential record management. I also contributed to course trials, course-content feedback, and digital training delivery.

Through peer-support leadership, I've created safe spaces for colleagues after critical incidents and developed resilience initiatives for multicultural teams. I'm committed to crew wellbeing, regulatory compliance, and consistent high-quality onboard service.