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@dorcasenape
Resourceful account manager with strong customer support skills.
NigeriaI am a resourceful professional with a proven track record in providing administrative and customer support, driving competitive growth through effective account management. Currently serving as an Account Manager at Finchglow Travels, I excel in managing accounts, exceeding revenue growth targets, and building strong relationships with clients. My experience in customer support at Food Concepts PLC has equipped me with the skills to enhance customer satisfaction and retention.
With a Master's degree in Managerial Psychology from the University of Lagos, I am committed to continual personal and professional growth. I have a strong appreciation for the importance of sales and marketing within a business context. My volunteer work with Aquaworld reflects my dedication to community engagement and environmental advocacy, showcasing my ability to work collaboratively on projects that promote ocean health.
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Work history, roles, and key accomplishments
FTFinchglow Travels
Feb 2022 - Present (3 years 9 months)
As an Account Manager, I manage accounts and exceed targets related to revenue growth and profit margin. I participate in sales presentations, identify incremental sales opportunities, and build strong relationships with customers to ensure retention and satisfaction.
Aquaworld
Jan 2022 - Present (3 years 10 months)
As a volunteer at Aquaworld, I participate in activities promoting ocean health through grassroots projects in coastal communities, focusing on advocacy and environmental awareness.
FPFood Concepts PLC
Feb 2020 - Jan 2022 (1 year 11 months)
In my role as a Customer Support Officer, I provided information about orders and services, resolved customer queries, and made recommendations to improve customer experience while ensuring satisfaction and efficient office operations.
Degrees, certifications, and relevant coursework
ULMasters Degree, Managerial Psychology
2022 - 2024
OUBachelor of Science, Psychology
2014 - 2018
Grade: 2nd Class Upper
Studied Psychology with a focus on understanding human behavior and mental processes, achieving a 2nd Class Upper degree.
West African Senior School Certificate
2006 - 2012
Completed secondary education and obtained the West African Senior School Certificate Examination.
Software and tools used professionally
NigeriaYou can contact Dorcas and 90k+ other talented remote workers on Himalayas.
Message Dorcas
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