Charlotte Robinson

Provided student and SEN support, including supervision and classroom management while adhering to school policies. Helped create an inclusive learning environment and performed administrative tasks.

Handled daily operations in line with policies and procedures, including team filing, data entry, and recordkeeping. Collaborated with a team to manage daily assignments and challenges.

Provided customer-focused service by answering calls promptly, assessing needs, and suggesting relevant products or services. Maintained cleanliness standards, confidentiality, and completed work to precise specifications.

Assessed customer needs and suggested relevant products or services while supporting high-volume demands. Updated system records, stayed calm during difficult situations, and followed directives to complete safe, accurate work.

Delivered 1:1 support and helped service users with rehabilitation into society by building trusting relationships. Trained and mentored new workers, and responded to emergencies to help resolve concerns.

Led day-to-day coordination by communicating clearly with care teams about current work, issues, and needs. Handled calls, supported clients with warm engagement, and managed issues and complaints to develop and implement resolutions.

Supported care delivery by collecting accurate medical information for care planning and calmly answering questions to minimise anxiety. Shared important treatment information with carers and family members to build support for patient needs.

Completed a course in Uniformed Public Services, gaining relevant training and skills.

Completed a course in Business Management focused on core business concepts and practices.

Grade: English C, Mathematics C

Completed a secondary school course and achieved grades including English C and Mathematics C.