Open to opportunities

Chelsea Busch

@chelseabusch

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Dedicated educator with a passion for interactive teaching and learning.

United States

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What I'm looking for

I am looking for a role that values collaboration and supports student success, with opportunities for professional growth.

I am a dedicated educator with a Master of Arts in World War II Studies and a Bachelor of Arts in History. My teaching experience spans several years, particularly in special needs education, where I designed engaging lesson plans tailored to diverse learning needs. I believe in the power of interactive teaching and strive to make learning accessible through technology and hands-on experiments.

In my recent role as a Customer Service Representative for Manatee County, I honed my communication skills and attention to detail while resolving billing inquiries. My previous experience as a Teacher at Children’s Educational Services allowed me to collaborate closely with staff and parents to support student success, demonstrating my commitment to fostering a positive learning environment. I also have a background in training and development from my time at Chick-fil-A, where I focused on onboarding new team members and enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Manatee County Government

Nov 2023 - Present (1 year 7 months)

Supported Manatee County's utilities billing department by responding to customer inquiries via email, ensuring accurate and timely resolution of billing issues. Actively participated in team-building initiatives focused on improving service quality and fostering collaboration within the department.

Customer Service Email Communication Billing Problem Solving Team Collaboration Written Communication Customer Satisfaction Data Entry Conflict Resolution

Teacher

Children's Educational Services

Apr 2019 - Aug 2023 (4 years 4 months)

Taught history, language arts, and forensic science at a special needs school, designing engaging lesson plans tailored to diverse learning needs. Integrated technology tools and hands-on experiments to make learning accessible and interactive, and collaborated with staff to support student success.

Lesson planning Classroom Management Curriculum Development Fundraising

Trainer

Chick-fil-A

Apr 2013 - Mar 2019 (5 years 11 months)

Onboarded and developed new team members, both in-store and at new locations across the country. Led front counter shifts, resolved customer concerns, and ensured smooth daily operations, including managing cash handling.

Team Leadership Customer Service Operations Management Problem Solving Mentoring Quality Control Employee Onboarding Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Arizona State University

Master of Arts (M.A.), World War II Studies

Engaged in advanced research and critical analysis of World War II, focusing on historical contexts and global impacts. Developed expertise in historical methodology and scholarly writing.

University of Central Florida

Bachelor of Arts (B.A.), History

Completed comprehensive coursework in historical studies, exploring various periods and regions. Cultivated strong analytical and research skills through in-depth historical inquiry.