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Donita Alexander

@donitaalexander

Remote Support Specialist and Client Success Associate who improves customer resolution using Salesforce-driven insights and fast communication.

United States

Message

What I'm looking for

I’m looking for a remote support/ success role where I can de-escalate complex customer issues, use Salesforce to find recurring pain points, and deliver fast, high-satisfaction resolutions across multi-site operations.

I’m a Remote Support Specialist who manages and de-escalates high-tension customer calls daily while maintaining a 95% satisfaction rate on a first-contact basis. I’ve served as a liaison for 676 physical locations, addressing delinquent accounts, payments, property issues, and billing inquiries.

I streamline customer query resolution by keeping an updated knowledge of current products, services, pricing, and promotions. I use Salesforce to track and analyze customer data, identifying common pain points that decrease recurring complaints by 15%.

I adapt to new tools and technologies and swiftly, I have a keen eye for catching errors and I strive for excellence. I enjoy connecting with people from diverse backgrounds while making an positive impact.

Experience

Work history, roles, and key accomplishments

Remote Support Specialist

Storage Rentals of America

Sep 2023 - Aug 2026 (2 years 11 months)

● Orchestrated multichannel communications (phone, email and live chat
● Served as an liaison for 676 locations between facilities teams & tenants addressing late fees, charges, updating accounts
● Documented all interactions in the CRM database
● Promoted insurance adoption by explaining the benefits of coverage to protect tenants stored belongings, increasing monthly sales

Excel CRM Live Chat Salesforce Email Support Knowledge Base Management Call Center Support RingCentral Insurance Sales

Client Success Associate

Van Michael

Feb 2014 - Aug 2023 (9 years 6 months)

● Managed multi-site scheduling and streamlined client communications
for 7 locations resolving client issues
● Facilitated seamless cross- functional collaboration to resolve high
priority clients
● Resolved diverse product inquiries and escalated disputes while
increasing account value through targeted upselling
● Upheld strict data integrity standards by logging exact formulas into the system