Don Darego

I’m a Front Desk Manager in hospitality, trusted for calm, organised service and strong communication. At Norvits Hotel, I manage daily front desk operations, ensuring guest check-in and check-out are handled smoothly and professionally.

I supervise front office staff, coordinate shift activities, and monitor reservation records, room assignments, and front desk logs to reduce errors and support efficient room occupancy management. I resolve guest complaints and special requests promptly, helping maintain consistent service standards.

I also collaborate across housekeeping, security, and other departments so rooms are ready and service delays are minimised. I provide on-the-job training on customer service, phone etiquette, booking procedures, and hotel policies—keeping the team welcoming, efficient, and aligned.