At Favorite Hotel, Ladipo, Lagos, I improved guest satisfaction scores by 30% through efficient check-in and check-out processes and personalized service. I also increased front office revenue by 20% through upselling.
I managed reservations and guest records using Opera, Biodux, and Micros, and handled guest inquiries, complaints, billing, cash, and end-of-day reports. I worked with housekeeping and other departments to support room readiness and smooth guest experiences.
At Padelia Hotel, Nsukka, Enugu, I improved guest satisfaction ratings from 78% to 92% by implementing structured guest feedback systems and enhancing service delivery. I also supervised and coordinated front office staff and oversaw daily reservations, check-ins, check-outs, and guest inquiries.
