At Walgreens, I assisted customers with password resets, locked accounts, and multi-factor authentication for Walgreens.com and the mobile app. I also guided customers through account recovery and prescription refills.
At MTM Health, I helped members schedule, change, and cancel NEMT rides. I verified eligibility and trip authorizations, coordinated services with drivers and providers, and maintained HIPAA compliance.
At Bellaire Mental Health Hospital, I conducted behavioral assessments, developed behavior intervention plans, and tracked client progress. I also provided direct support and skill-building services.
