Donat Kazanok
@donat-k
My goal is to make technology accessible for everyone
CanadaWhat I'm looking for
With extensive experience as an IT Consultant and Technician, as well as a Bachelor's degree in Information Technology, I bring strong troubleshooting skills and a commitment to excellent customer service.
Experience
Work history, roles, and key accomplishments
IT and Customer Support Specialist
Cantatus Systems Group
Feb 2022 - Present (3 years 4 months)
Provided exceptional Tier 1-2 customer support, simplifying complex technical issues for clients. Developed knowledge base documentation to enhance self-service options and improve resolution times. Managed Zero Trust Security policies and automated endpoint provisioning to optimize device security.
Web Developer and Creative Director
Made by Mayari
Jun 2024 - Oct 2024 (4 months)
Implemented an e-commerce platform using Shopify, leading to market expansion and increased sales. Launched a marketing campaign to boost traffic and managed integrations between various business systems to streamline operations.
Apple Certified iOS Technician
London Drugs
Sep 2021 - Feb 2022 (5 months)
Inspected and repaired iOS devices according to Apple SOPs, utilizing Apple GSX for tracking repair progress. Assisted customers with technical inquiries and ensured high-quality service delivery.
Education
Degrees, certifications, and relevant coursework
KUKwantlen Polytechnic University
Bachelor of Technology, Information Technology
2018 - 2021
Bachelor of Technology in Information Technology, focusing on modern technology applications and systems management.
LCLangara College
Associate of Science, Computer Science
2016 - 2018
Completed 33 credits towards an Associate of Science in Computer Science, gaining foundational knowledge in computing principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
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