Donald Durnell

Manage 30+ investigative matters monthly from intake through closure, coordinating evidence collection, analysis, documentation, and stakeholder reporting across seven lines of business. Improved equipment-preservation processes by 75%, enabling the organization to repurpose more than $800,000 in electronic equipment.

Own day-to-day operations for rental properties, managing customer-facing activities including application screening, lease and contract negotiations, rent collection, bookkeeping, maintenance, and improvements. Completed six major renovation projects within designated budgets, coordinating vendors, priorities, timelines, and quality expectations.

Led evaluation and optimization of business processes across five enterprise initiatives, identifying opportunities that improved operational efficiency by 20%. Served as a liaison between business and technology teams across 4–5 lines of business, aligning stakeholders, priorities, requirements, and execution.

Planned, tested, and deployed system enhancements, product releases, and regulatory updates with minimal disruption to business operations. Authored 150+ functional specifications and partnered with cross-functional development teams, contributing to a 90% reduction in post-release defects.

Revamped team processes to reduce cycle times and errors while promoting continuous improvement. Built relationships with internal and external partners to improve communication, coordination, and service delivery.

Managed deficiency-balance accounts associated with repossessed assets sold at auction, representing more than $1 million in total asset value. Processed more than $300,000 in auction-related payments and supported system enhancements for operational effectiveness.

Directed and coordinated indirect-fire support for 200+ live-fire exercises and tactical missions while maintaining 100% adherence to mission safety standards. Led communications among maneuver units, artillery assets, and command leadership using four or more secure communication systems in high-pressure environments.

Master of Business Administration degree from Canisius College – Richard J. Wehle School of Business, completed in 2019.

Bachelor of Science in Criminal Justice and Geography from The State University College at Buffalo, completed in 2013.