Donah Marie Coroña
@donahmariecoroa
Experienced customer service representative
What I'm looking for
As a seasoned customer service representative and administrative support professional, I bring three years of experience in delivering exceptional customer experiences, administrative support, and organizational skills. With a strong attention to detail and empathetic approach, I excel in building excellent rapport and resolving complex issues.
Throughout my career, I have developed strong interpersonal skills, excellent time management skills, and critical thinking and problem-solving skills. My proficiency in computer skills and excellent communication skills enable me to provide outstanding service to clients and stakeholders.
My professional experience includes working as a Claims Consultant at Collabera Technologies, where I handled customer inquiries and concerns related to car damage and insurance claims. I also worked as an Associate Clinical Admin Coordinator at Optum Global Solutions, providing outstanding service to healthcare professionals, insurance representatives, and members.
Experience
Work history, roles, and key accomplishments
Associate Clinical Admin Coordinator
Optum Global Solutions
Oct 2022 - Dec 2023 (1 year 2 months)
Provided service to healthcare professionals, processed prior authorization requests, and maintained patient records
Claims Consultant
Collabera Technologies
Oct 2021 - Oct 2022 (1 year)
Handled customer inquiries, collaborated with suppliers, and managed claims process
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science in Nursing, Nursing
2018 - 2020
Pursued a Bachelor of Science in Nursing degree
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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