Dominique Spriggs
@dominiquespriggs
Executive operations professional at Microsoft — program coordination, executive support, and client success. Seeking remote EA or ops role.
What I'm looking for
I am an operations and executive support professional with a background spanning enterprise program coordination, client success management, executive administrative support, event operations, and marketing. Currently at Microsoft Event Services I coordinate enterprise programs serving up to 2,400 attendees, manage cross-functional stakeholders and vendor relationships, and serve as the primary point of contact for high-visibility client engagements. Within three months of joining I was recognized as a team leader, selected to train four new team members, and built the SOPs, tracking documents, and checklists my team now uses as standard tools. I leverage Microsoft Copilot and AI tools daily to improve workflow efficiency.
Earlier in my career at RIA Solutions Group I served as a Client Success Manager for enterprise accounts including Primo Water and XPO Logistics, supporting marketing, business development, and event coordination alongside client relationship management. At SnapLedgers, a fully remote fintech SaaS company, I managed client accounts including Dedmon Trucking, built the company's branding and website along with client-facing websites, and supported business development in a fast-moving startup environment. At Dugan's Travels I coordinated complex domestic and international travel and event logistics for client accounts.
I hold a B.S. in Brand Management and Marketing from NC State University and am proficient in Microsoft 365, Google Workspace, Salesforce, HubSpot, Asana, ClickUp, Monday.com, Notion, Slack, and AI tools including Microsoft Copilot and ChatGPT.
I am seeking a fully remote W-2 opportunity in executive assistance, operations coordination, program coordination, or event operations where I can bring genuine ownership, discretion, and a proactive approach to making teams and leaders operate at their best.
Experience
Work history, roles, and key accomplishments
Client & Program Operations Coordinator
Microsoft
Nov 2025 - Present (7 months)
Served as the primary liaison between internal Microsoft stakeholders, vendors, and external clients across concurrent enterprise programs, managing escalations and real-time issue triage for events up to 2,400 attendees. Owned end-to-end program coordination for high-visibility client accounts and produced executive-facing program health reports; recognized as a team leader within 3 months and tr
Operations & Client Experience Manager
Bloom Restaurant
Nov 2023 - Aug 2025 (1 year 9 months)
Managed all client-facing operations for private dining and corporate event accounts, owning communication from initial inquiry through post-event follow-up and satisfaction review. Coordinated cross-functional teams across front-of-house, kitchen, and vendor partners to deliver consistent, high-quality client experiences against tight timelines and shifting requirements.
Client Success & Operations Coordinator
Dugan’s Travels
Mar 2022 - Mar 2023 (1 year)
Owned client relationships across domestic and international travel accounts, managing communications, issue resolution, and satisfaction follow-up in a fully remote environment. Acted as the day-to-day client contact by triaging issues, coordinating internal resolution, and maintaining clear updates throughout.
Client Operations Coordinator
SnapLedgers LLC
Feb 2020 - Jun 2022 (2 years 4 months)
Managed onboarding, client communications, and account health for new client partnerships at a fintech SaaS company, ensuring smooth transitions from sales handoff through active use. Served as day-to-day client contact by triaging issues, coordinating internal resolution, tracking deliverables, and preparing status reports to keep clients and internal teams aligned.
Education
Degrees, certifications, and relevant coursework
Gainsight
Customer Success Certification, Customer Success
Activities and societies: In progress
Pursuing the Gainsight Customer Success Certification.
SuccessHACKER
CSM Foundations Course, Customer Success Management
Activities and societies: In progress
Completing the SuccessHACKER CSM Foundations course.
North Carolina State University
Bachelor of Science, Brand Management and Marketing
Earned a B.S. in Brand Management and Marketing from North Carolina State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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