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Dominique SpriggsDS
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Dominique Spriggs

@dominiquespriggs

Executive operations professional at Microsoft — program coordination, executive support, and client success. Seeking remote EA or ops role.

United States
Message

What I'm looking for

I’m looking for a customer success and client operations role where I can lead enterprise onboarding, monitor health, own escalations, and partner cross-functionally—especially in SaaS environments with strong leadership growth.

I am an operations and executive support professional with a background spanning enterprise program coordination, client success management, executive administrative support, event operations, and marketing. Currently at Microsoft Event Services I coordinate enterprise programs serving up to 2,400 attendees, manage cross-functional stakeholders and vendor relationships, and serve as the primary point of contact for high-visibility client engagements. Within three months of joining I was recognized as a team leader, selected to train four new team members, and built the SOPs, tracking documents, and checklists my team now uses as standard tools. I leverage Microsoft Copilot and AI tools daily to improve workflow efficiency.

Earlier in my career at RIA Solutions Group I served as a Client Success Manager for enterprise accounts including Primo Water and XPO Logistics, supporting marketing, business development, and event coordination alongside client relationship management. At SnapLedgers, a fully remote fintech SaaS company, I managed client accounts including Dedmon Trucking, built the company's branding and website along with client-facing websites, and supported business development in a fast-moving startup environment. At Dugan's Travels I coordinated complex domestic and international travel and event logistics for client accounts.

I hold a B.S. in Brand Management and Marketing from NC State University and am proficient in Microsoft 365, Google Workspace, Salesforce, HubSpot, Asana, ClickUp, Monday.com, Notion, Slack, and AI tools including Microsoft Copilot and ChatGPT.

I am seeking a fully remote W-2 opportunity in executive assistance, operations coordination, program coordination, or event operations where I can bring genuine ownership, discretion, and a proactive approach to making teams and leaders operate at their best.

Experience

Work history, roles, and key accomplishments

MI
Current

Client & Program Operations Coordinator

Microsoft

Nov 2025 - Present (7 months)

Served as the primary liaison between internal Microsoft stakeholders, vendors, and external clients across concurrent enterprise programs, managing escalations and real-time issue triage for events up to 2,400 attendees. Owned end-to-end program coordination for high-visibility client accounts and produced executive-facing program health reports; recognized as a team leader within 3 months and tr

BR

Operations & Client Experience Manager

Bloom Restaurant

Nov 2023 - Aug 2025 (1 year 9 months)

Managed all client-facing operations for private dining and corporate event accounts, owning communication from initial inquiry through post-event follow-up and satisfaction review. Coordinated cross-functional teams across front-of-house, kitchen, and vendor partners to deliver consistent, high-quality client experiences against tight timelines and shifting requirements.

DT

Client Success & Operations Coordinator

Dugan’s Travels

Mar 2022 - Mar 2023 (1 year)

Owned client relationships across domestic and international travel accounts, managing communications, issue resolution, and satisfaction follow-up in a fully remote environment. Acted as the day-to-day client contact by triaging issues, coordinating internal resolution, and maintaining clear updates throughout.

SL

Client Operations Coordinator

SnapLedgers LLC

Feb 2020 - Jun 2022 (2 years 4 months)

Managed onboarding, client communications, and account health for new client partnerships at a fintech SaaS company, ensuring smooth transitions from sales handoff through active use. Served as day-to-day client contact by triaging issues, coordinating internal resolution, tracking deliverables, and preparing status reports to keep clients and internal teams aligned.

Education

Degrees, certifications, and relevant coursework

Gainsight logoGA

Gainsight

Customer Success Certification, Customer Success

Activities and societies: In progress

Pursuing the Gainsight Customer Success Certification.

SuccessHACKER logoSU

SuccessHACKER

CSM Foundations Course, Customer Success Management

Activities and societies: In progress

Completing the SuccessHACKER CSM Foundations course.

North Carolina State University logoNU

North Carolina State University

Bachelor of Science, Brand Management and Marketing

Earned a B.S. in Brand Management and Marketing from North Carolina State University.

Tech stack

Software and tools used professionally

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