Open to opportunities

Dominique Best

@dominiquebest

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Customer-focused professional with strong problem-solving and leadership skills.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an encouraging and analytical problem-solver with a successful career in the Administrative and Customer Service sector. My experience spans over several years, where I have honed my skills in team building, leading, and motivating others. I pride myself on my ability to empathize with customers and prioritize their needs, ensuring a high level of satisfaction.

As the owner of Naidis Inc, I managed food preparation, calculated inventory, and oversaw day-to-day business operations, including accounting and marketing. My role required effective decision-making and problem-solving skills, which I applied to provide optimal service solutions for my clientele. In previous positions, I have consistently demonstrated my ability to maintain customer satisfaction through forward-thinking strategies and effective communication.

With a Bachelor of Arts in Business Administration and a background in Hospitality Management, I have developed a strong foundation in customer relations and operational efficiency. I am dedicated to fostering long-term relationships with clients and continuously seek opportunities for growth and improvement in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Naidis Inc

Apr 2009 - Present (16 years 3 months)

Managed food preparation and calculated inventory, graphing intake of finances daily while managing selected staff during major events. Consulted with customers to assess needs and propose optimal service solutions.

Inventory Management Consultation

Customer Service Representative

Miiboso Consultants, LLC

Jan 2019 - Mar 2020 (1 year 2 months)

Entered customer interaction details to track requests, document problems and record solutions offered. Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Data Entry Customer Satisfaction

Hospitality Assist

Healing Place Church

Sep 2016 - Dec 2018 (2 years 3 months)

Managed activities and instruction for students grades K-1st. Coordinated curricular activities for students on a daily basis.

Activity Management Student Relations

Hospitality Assistant

Directions For Our Youth

Jun 2014 - Jul 2016 (2 years 1 month)

Coordinated registration and provided assistance to students and staff during events. Greeted members and guests, responding to all questions and concerns and offering assistance when needed.

Event Coordination Customer Service Conflict Resolution

Education

Degrees, certifications, and relevant coursework

DeVry College

Bachelor of Arts, Business Administration, Hospitality Management

Studied a comprehensive curriculum covering business administration and hospitality management. Key areas included hotel and restaurant operations, event management, and tourism. Also gained knowledge in project management, human resources, and marketing principles.

Louisiana Tech. College

Associates, Culinary Arts

Completed an Associates degree focusing on Culinary Arts, encompassing practical skills and theoretical knowledge. Coursework included culinary techniques, nutrition, and food & beverage management. Also covered foundational subjects like culinary math and introduction to public speaking.