Dominik Stach
@dominikstach
I streamline customer operations, resolve root causes, and improve service workflows through automation.
PolandWhat I'm looking for
At Volubus AG, I managed international customer inquiries and escalations across communication channels, using root-cause analysis to resolve operational issues and make daily workflows run more smoothly. I also led customer service tool upgrades and automation projects that removed wasted steps and improved team efficiency.
Previously, I built B2B and B2C client relationships, prepared quotations, negotiated transport service agreements, and supported procurement operations at ABB through SAP ERP purchase-order management and supplier communication.
Experience
Work history, roles, and key accomplishments
Operations and Customer Support Specialist
Volubus AG
Nov 2024 - Jan 2026 (1 year 2 months)
Managed international customer inquiries and escalations across multiple channels, ensuring transparent and solution-oriented resolutions. Analyzed operational errors, identified root causes, and implemented fixes to streamline daily workflows.
Education
Degrees, certifications, and relevant coursework
AGH University of Science and Technology
Bachelor of Engineering, Non-Ferrous Metals Engineering
Bachelor of Engineering in Non-Ferrous Metals Engineering from AGH University of Science and Technology in Kraków.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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